Logistics Clerk

Associate Operations Coordinator
LHH Recruitment Solutions is seeking an experienced Associate Operations Coordinator to join the team of a large nationwide transportation company. The perfect candidate will manage, coordinate, and execute operations that take place within the distribution site or warehouse. Field operations professionals play a critical role in overseeing and ensuring the smooth functioning of various activities and projects in the field, managing compliance with company regulations, and ensuring that customers are provided excellent customer service.

LOCATION: Sartell, MN 56377
SHIFT: 08:00 am – 5:00 pm
SALARY: $18 - $19 per hour

DUTIES AND RESPONSIBILITIES:
With a focus on quality and efficiency, execute one or more of the following tasks following office and company policies and standard operating procedures (SOPs):

• Provide shipment information, create orders, activate shipments, build loads, assign loads, schedule appointments, track and trace shipments, enter events and invoicing

• Monitor task boards and assigned email accounts to respond to customer and carrier requests

• Document events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures and training

• Follow through on customer or carrier requests to ensure satisfaction

• Escalate questions or requests when necessary

• Validate and ensure the accuracy of load data in systems according to company and customer standards

• Other duties or responsibilities as assigned according to the team and/or country-specific requirements

QUALIFICATIONS:

• High school diploma or GED / Bachelor's degree from an accredited college or university preferred

• Previous customer service experience in an SCL environment

• Previous experience in Transportation, Supply Chain & Logistics

• Basic Proficiency in Microsoft Office Suite of programs

• Previous customer service experience in a call center or similar environment

• Demonstrated prioritization and time management skills

• Demonstrated communication skills, both verbal and written

• Demonstrated phone etiquette and usage skills

• Prior work experience that required attention to detail and accuracy

• Values a diverse and inclusive work environment

Pay Details: $18.00 to $19.00 per hour

Search managed by: Jason Timothy

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.