Front Desk Receptionist

Description:

Day to Day Duties Include:

- Assisting Walk-In Patients

- Answering incoming calls from patients or providers with upcoming orders

- Order status updates and processing

- Using online patient ordering forums and our patient database

- Electronic faxing

- Communication with Doctor`s offices and hospitals learning about all durable medical equipment

Full Job Duties List:

- Process orders, route calls to appropriate resource, and follow up on customer calls where necessary

- Review all required documentation to ensure accuracy

- Accurately process, verify, and/or submit documentation and orders

- Complete insurance verification to determine patient’s eligibility, coverage, co-insurances, and deductibles

- Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required

- Must be able to navigate through multiple online EMR systems to obtain applicable documentation

- Enter and review all pertinent information in EMR system including authorizations and expiration dates

- Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies

- Verify insurance carriers are listed in the company’s database system, if not request the new carrier is entered

- Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate -

the referral process.

- Meet quality assurance requirements and other key performance metrics

- Facilitate resolution on customer complaints and problem solving

- Pays attention to detail and has great organizational skills

- Actively listens to patients and handle stressful situations with compassion and empathy

- Flexible with the actual work and the hours of operation

Additional Skills & Qualifications:

BVA:

- Experience within Brighttree software

- DME(Durable Medical Equipment) Experience

- Bilingual

High Attention to detail

Work great in a team atmosphere

Ability to stay on task

Confidence in work

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.