Scheduling Coordinator - Full-time

Position Summary

The Scheduling Coordinator is responsible for the scheduling and dispatching of service field technicians, handle client requests, create service orders and technician schedules.

Essential Job Functions

• Schedule technicians with varied skill sets across several territories for service orders.
• Following up on client requests via professional email or phone interaction in a timely manner.
• Data entry of job orders, agreements, recurring tasks and assignments, including but not limited to, pre-scheduled routine service orders and emergency service work-in requests.
• Maintain/update/validate job statuses, order updates, system notes, and various progress reports.
• Monitor technician requests for service parts, release part order requests to purchasing, and track part fulfillment.
• Quoting client service requests (PhLab only).
• Obtain satisfactory payment approvals, purchase orders, credit cards, signatures, etc.
• Obtain customer credit applications and account billing information on new accounts.
• Ability to map routes in various territories for technician efficiency.
• Communicate as required with field personnel, sales reps, regional managers and all Support Center staff.
• Work in unison with the schedule coordinator team and be an alternate in the event of an absence in one of the other schedule coordinator positions/regions.
• Assist internal teams and departments as required.
• Special assignments as requested by supervisor.

Physical Demands

• Ability to sit for extended periods of time in an office setting.

Position Type/Expected Hours of Work

• This is a full-time position. Hours of work are Monday-Friday 8am to 5pm unless assigned to a region in the western US which requires 9am to 6pm.

Qualifications

• Prior experience with scheduling field technicians and/or dispatching.
• High School Diploma (required)

• Ability to work in fast paced environment.
• Ability to multi-task while staying focused, able to work independently.
• Organized, attentive to detail, accurate and accountable.
• Good communication skills.
• Self-motivated, dependable team player with positive attitude.
• Basic computer skills with a working knowledge of Microsoft Office Applications (Word, Excel, Outlook). (Will need to take Basic Excel test)
• Type greater than 35+ wpm. (Will be tested)