Field Technical Customer Support 2 (Louisiana)

Job Description For this opening we will consider candidates from the following locations: ,LA,United States |

Intrado is looking to hire aPSAP (911)Field Services Techto join our Life & Safety business segment. This role will travel throughout Louisianna installing and maintainingour equipment so candidates must be willing to covera specified region in Louisiana near Lafayette Parish.

Essential Duties:

• Responsible for participating in the maintenance of 911 call handling and dispatch systems
• Travel to customer sites for maintenance and troubleshooting of software and hardware
• Provide onsite training for all assigned products
• Troubleshoot and resolve issues with product compatibility and integrations within scope of responsibility
• Provide remote support to the customers as needed

Education:

• High school diploma or GED required
  • Bachelor's degree from an accredited college or university in MIS or Computer Science preferred

Experience:

Applicant for this job will be expected to meet the following minimum qualifications.

• Minimum 2 years of technical customer service experience required
  • Minimum one year installation or software training experience preferred
• Minimum 2 years experience with networking, Windows based servers and workstations required
• Minimum 1 year experience with Oracle and SQL preferred
• Certifications (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified System Engineer (MCSE), etc.) preferred
• Basic telephony knowledge (e.. MDF, tip and ring punchdown, color codes, POTS, etc.) preferred
• Basic knowledge of Word and Excel required
• On-call required and night shift work dependent on customer request/updates (11pm -6am)

Travel:

• Local travel throughout Louisianna
• Mileage is paid, but candidates must have their own working vehicle

Compensation:

• Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you'd expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond (tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identify protection and more)!Apply today to join us inwork worth doing!
• Salary is between $26-30to start and will be commensurate with experience. Role is eligible for on-call and over time pay.