Customer Support Specialist (Remote)

Join our team at Staffmark's Abingdon, MD location as we seek a Customer Support Specialist. In this role, you'll be instrumental in providing exceptional support to online students via phone, email, and live chat. Working within a collaborative team environment, you'll address a range of student needs, including financial service inquiries, technical support, registration assistance, and resolving issues related to course materials or textbooks. Your focus will be on delivering positive resolutions while ensuring compliance with university standards and policies, all within a student-centric approach.

Pay Rate: $18 per hour.

Various shifts available with a rotating schedule with different days of the week and times. Virtual training for 3 weeks, Monday to Friday, from 9 am EST to 6 pm EST.

Essential Duties and Responsibilities:

• Provide top-tier customer service via phone, email, and live chat in a team setting
• Troubleshoot student support issues and coordinate solutions across various departments
• Contribute to the development of customer service best practices and enhance service levels
• Assist in implementing strategies to improve service operations efficiency
• Uphold strict adherence to organizational procedures regarding security and confidentiality of student information

Qualifications:

• Dedication to education and strong multitasking abilities
• Exceptional communication skills and proficiency in Microsoft Office Suite
• Problem-solving skills for student issues and comfort with database management
• Ability to connect with diverse student populations and adaptability to dynamic environments
• Prior experience in service-oriented or technical support roles (1-3 years)
• Familiarity with online learning technology is a plus

As part of our team, you'll enjoy weekly paydays via direct deposit or pay card, along with access to a supportive local team dedicated to your success. Additionally, benefit from employee discounts, referral bonuses, and comprehensive medical, dental, vision, and 401K options tailored to your needs and those of your family.

Ready to seize this exciting opportunity? Click "Apply Now," and a dedicated recruiter will connect with you soon to discuss further details.

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About Staffmark

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.