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in Owensboro, KY
Service Advisor
•30 days ago
Estimated Pay | $18 per hour |
---|---|
Hours | Full-time |
Location | Owensboro, Kentucky |
Compare Pay
Estimated Pay We estimate that this job pays $18.24 per hour based on our data.
$13.3
$18.24
$25.29
About this job
Purpose
Manages the flow of work through the service department, from customer interactions through repair completion and invoicing. Works with the service manager to maintain a high labor performance through increasing service labor sales and technician productivity.
Responsibilities:
- Opens repair orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced - the timely closing of repair orders represents the primary responsibility and the highest priority for the service writer position
- May process warranty and/or product improvement claims, including the computation of charges, submission, and follow-up
- Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
- Maintains Service Department filing and records
- Updates customer profiles using equipment, hours, or other information from the customer work orders
- Maintains accessories and supplies and prepares replacement orders
- May prepare Service Technician efficiency reports
- May field internal and external customer inquiries to the Service Department
- Other duties as assigned
Experience, Education, Skills, and Knowledge:
- Basic knowledge of accounting practices
- Ability to use standard desktop load applications such as Microsoft Office and internet functions
- Knowledge of office procedures
- General knowledge and understanding of mechanical/technical terms is preferred
Requirements:
- Associates degree preferred or equivalent experience
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