Front Office Supervisor

Position Objectives

The primary responsibility of the Front Office Supervisor is to accommodate guests during their stay in an attentive, courteous and friendly manner, and assist and guide the front office staff in daily duties and achievement towards departmental goals. The Front Office Supervisor will continuously strive to improve guest and employee satisfaction and maximize the financial performance of the department.

Qualifications

• Must be eighteen (18) or older
• Must have a flexible schedule with the ability to work weekends and holidays
• Must have 1 years’ experience in the guest services, front desk, or related profession
• Demonstrated experience in exercising confidentiality and integrity

Education & Skills

• Preferred; Bachelor’s Degree in Hospitality, Business or other related field
• Required; extensive experience using Microsoft Office Applications, Outlook, Internet, and other Microsoft Office products
• Required; mathematical skills that require the ability to add, subtract, multiply and divide
• Required; effective oral and written communication skills in order to interact with all employee levels and guests within the hotel
• Required; Ability to multi task, prioritize and handle conflicting demands
• Required; Flexible with the ability to adapt to a rapidly changing priorities and situations
• Required; Sold under pressure, professional and able to maintain composure in handing complaints and other feedback
• Required; Ability to meet deadlines without compromise