System Administrator

In Person, Dublin, Ohio

Why T-CETRA?
We're constantly developing new and creative ways to solve the industry’s most complex problems. Our enterprise software solutions run the gamut of Information Technology Services–from payment processing, to prepaid wireless activations, to mobile and web app development. For the past 17+ years our originality has attracted the most outstanding and innovative thinkers- allowing us to develop new and creative approaches while growing as the industry leader. Are you a passionate professional, ready to make changes in the tech world? Join our team today!

About the job

Great opportunity for system administrator and desktop management Technical Support Specialist to expand their experience and be part of the T-Cetra success story. Candidate would gain experience in a variety of cloud-based technologies including Cisco Meraki, Windows, and Mac OS automation deployment as well as AWS and Azure cloud solution. Be part of the team to support our 100+ internal employees. Build knowledge base on existing hardware and software in use to maximize efficiency of the network and the users utilizing them.

Responsibilities:

• Provide support to team members within the environment.
• Work with existing SOC II policies that the company uses for managing resources.
• Manage EDR, 2FA, JSM, SSO solutions, and applications log management.
• Audit practices and meet on changes that are required to meet company policies.
• Build support processes and train employees in security compliance best practices.
• Support Microsoft cloud M365 suite for T-CETRA Users.
• Support cloud device management, JAMF and Ninja one
• Support security implementations used by T-CETRA - Trend Micro, Ninja One, AWS.
• Support users and infrastructure in multiple clouds - AWS and Azure.
• Support Windows and Mac OS operating systems – image deployment and patching.
• Diagnose and resolve customer-reported incidents in the incident management system.
• Troubleshoot network and routing issues.
• Maintain hardware inventory in the inventory management system.
• Troubleshooting and resolving TCP/IP issues.
• Participate in IT-related security and audit processes as required.
• Add and remove users to organization systems (AD, O365, ticketing system, etc.)
• Monitor back-up and restore jobs, report, and resolve issues as they arise.
• Deploy Windows images to devices. Update the images and maintain logs.
• Deploy and maintain firewall, Antivirus application, and endpoint management applications.
• Train and obtain certification that is relevant to the projects that you are working on and to assist your team's progress.

Minimum Qualifications:

• Excellent verbal and written customer service skills.
• Experience in providing computer and network support for software and hardware.
• Ability to train internal users on operating systems and application software.
• Experience in using end-user protection platforms TrendMicro.
• Knowledge in cloud-based Cisco Meraki Firewall application and reporting.
• Working knowledge in cloud application support and security access. SSO, DUO, AWS.
• Maintain workstations and printers on the LAN- Windows deployment.
• Participate in team meetings and prepare minutes of discussion items.
• Maintain security protocols for physical and logical access.

Why Should You Apply:

• Paid Time Off
• Comprehensive Medical, Vision, and Dental
• Matching 401k up to 4%
• FMLA and Life Insurance
• Tuition Reimbursement
• Wellness Program
• Employee Growth and Development Reimbursement Program
• Discounted Rates for Multiple Handsets and Prepaid Wireless Rates
• Beautiful nearby walking paths and park
• Fun, value-centered work atmosphere
• Flexible work environment

T-CETRA provides employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity, marital status, age, genetic information, disability, veteran status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within T-CETRA. To create a safe and positive environment for employees, all applicants must perform a pre-employment drug screen and background check.