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Lucky Star Rewards Representative/Cashier
| Estimated Pay | $16 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Rochester, Washington |
Compare Pay
Estimated Pay$14.75
$16.04
$22.39
About this job
Job Description
Management reserves the right to change the essential duties of this position description from time to time as necessary.
POSITION OVERVIEW:
Responsible for enrollment of guests into the Lucky Star Rewards database, explanation of club rewards, assist guests with all financial transaction needs, assist guests with casino events and gaming tournament reservation/participation. Lucky Star Rewards Representatives are responsible for assigned bank drawer(s) and shall perform their work in accordance with department and casino policies and procedures and industry best practices.
This position ensures the confidentiality, security and accuracy of guest records, and promotes positive guest and team member relations. Strong written and verbal communication skills are required and outstanding guest service to fellow team members, guests, vendors, etc. is expected. Regular attendance is required... A neat, well-groomed appearance is essential at all times.
SUPERVISORY RESPONSIBILITY:
This position does not have any supervisory responsibilities.
ESSENTIAL FUNCTIONS:
The essential functions of the Lucky Star Rewards Representative include but are not limited to:
Interact with guests in the gaming area, acknowledging current Lucky Star Rewards members and recruits new members.
Remain up-to-date on Casino promotions, events and Lucky Star Reward benefits applicable to the various Star Card tiers in order to provide exemplary guest service.
Enter and update player information into the Lucky Star Rewards database with speed and accuracy.
Participate in the distribution of prizes and rewards to Lucky Star Reward members and prepares all relevant documentation.
Utilize the public announcement system to promote Lucky Star Rewards and when officiating special events
Ensure the security and confidentiality of Lucky Star Reward members’ information.
Participate in the resolution of Lucky Star Reward database informational disputes and notifies/involves the Lucky Stars Reward Supervisor when necessary.
Receive and exchange cash and gaming chips
Process personal and payroll check cashing, credit and debit card transaction as well as cash advances.
Process fill and credit transactions
Redeem/settle coupons and prizes as required from the player tracking system.
Prepare cash drawer reconciliation and accounting records for their shift
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