Systems Analyst - Host Services

Summary

UFS empowers community banks and our people to thrive – together. We are a growing company of passionate, talented and driven individuals who care deeply for one another and our customers. Under the direction of the Director of Infrastructure Solutions, the Systems Analyst will analyze the company’s operating applications to provide optimal performance and integration of resources supporting the technological environment. They will modify, code, test, debug and document programs for operating systems, compilers, tools and utilities. Additionally, they will research and study new products, test for compatibility, evaluate and make recommendations for purchase.

Essential Duties and Responsibilities

• Provide support for assigned applications, ensuring high availability
• Provide hands-on and remote troubleshooting and problem resolution
• Drive efforts to proactively identify application or system issues improving availability and performance
• Ensure application Service Level Agreements are exceeded by maintaining ownership of incidents through resolution
• Complete projects, coordinate with team members and provide status updates
• Track problems and bugs with vendors and communicate with customer as resolutions are implemented
• Coordinate the prompt diagnosis and resolution of infrastructure issues that have an impact on the production environment
• Manage demands of deadlines that are responsible for all host services implementations and conversion-related activities
• Perform troubleshooting techniques to solve connectivity problems; working with appropriate vendors for resolution
• Stay current on security-related issues and analyze the impact on UFS; making recommendations for security management and monitoring processes
• Generate and maintain virtual servers; perform cloning tasks and snapshots and monitors performance for assigned systems and applications.
• Responsible for workstation/server security
• Produce workstation and server security scans and resolve issues
• Ensure vulnerabilities are managed with priority, to align with the UFS vulnerability policy.
• Perform all duties with a high level of change management aligned with UFS change management policy.
• Systems’ performance and capacity monitoring and reporting
• Perform problem-solving duties for supported applications for internal and external customers
• Assist in the installation, maintenance and support of company servers
• Actively participate in special projects and strategic initiatives based on our priorities for the year

You will be asked to participate in culture-related meetings, activities and events. We firmly believe that building culture and teamwork in our people – first organization requires extra intentionality, and thus your participation and engagement isn’t just encouraged - it is required and part of your responsibility. If you do not want to participate in these, please do not apply.

Education and/or Experience

• High School diploma or equivalent required
• 3-5 year experience with application, desktop/server support
• Fiserv Premier experience required
• MS SQL experience
• IBM DB2 experience
• IBM i operating system experience
• Previous experience in the banking industry a plus

Knowledge and Skill

• Working knowledge of security practices relating to workstations, servers, internet, etc.
• Ability to use troubleshooting techniques to resolve Fiserv host environment and underlying infrastructure.
• Knowledge of Microsoft Suite of products; Word, Excel, Outlook, PowerPoint, etc.
• Strong analytical and troubleshooting skills
• Excellent oral and written communication skills
• Desire to continually improve and contribute to our Purpose of Empowering Community Banks and our People to Thrive – Together

Physical Demands

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or touch objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds, usually waist high, up to 50 feet away. Specific vision abilities required by this job include close vision and the ability to adjust focus

Work Environment

• Typical office environment

• Travel – Approximately 5%

Who is UFS?

UFS is the community bank technology outfitter that inspires confidence for community banks, by providing purpose-built solutions that make technology work for them, instead of the other way around.

Founded in 1991, our purpose is to Empower Community Banks and Our People to Thrive – Together. We live that Purpose by always putting people first in our decisions and actions.

Our engaged culture is strongly influenced by the passion our team members bring while serving Community Banks and their communities. We believe in encouraging confidence in each other and delivering solutions that make our customers confident with us. To that end we seek out problem solvers, creative thinkers and engaged individuals that thrive in a fast-paced yet supportive environment.

We believe engaged employees lead to loyal customers, which in turn drives results for our business. We are caring, intense, and approachable, and have a lot of fun along the way.

Benefits

• Health, Dental & Vision Insurance; eligible Day 1 of Employment
• 401k Match of 100% up to 6% of your Salary
• Paid Holidays
• Vacation & Sick Time
• Volunteer Time Off
• Opportunities for Advancement
• Gym Membership Reimbursement Program
• Wellness Program to lower your Monthly Premium
• Child Fundraiser Donation Program
• Matching Gifts Program
• Employer Paid Premium for Life Insurance
• Short/Long-Term Disability Coverage
• Flexible Spending Healthcare Accounts
• Employee Referral Benefits
• Fun Employee Events - Lunch & Learns, Celebrations, Summer Events
• Robust Leadership Development Program
• Employee Assistance Program

The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.