Case Manager/ Service Coordinator

Values

Employees of Darke County Recovery Services, DBA Recovery and Wellness Centers of Midwest Ohio are expected to value highest ethical standards, quality clinical care, and good customer service. We also value quality communication skills in a collaborative, multi-disciplinary and often multi-agency service environment. RWC is an equal opportunity employer/provider.

Responsibilities

• Informs clients of scope of practice, Therapeutic Behavioral Support [TBS] or Psychiatric Social Rehabilitation [PSR], and describes supervision status, including name and credential of supervisor
• Performs limited assessment of client needs. TBS will provide comprehensive treatment planning. PSR will implement the comprehensive treatment plan. Service Coordination/Case management service delivery is provided in collaboration with clients and supervisor
• Coordinates interventions with a multi-disciplinary team
• Develops a professional trusting relationship with clients and families
• Helps clients obtain needed material resources
• Provides support to clients during crisis situations
• Helps clients learn and use coping skills necessary to meet demands of community living in order to move toward greater self-reliance
• Helps motivate clients to engage in the community and become involved in community sponsored social activities
• Provides education and support to client’s family members and significant others regarding client’s diagnosis, mental health condition, and how they can assist client to meet treatment goals
• Advocates for the rights and dignity of the client in the community
• Maintains efficient clinical documentation within 24 hours of services provided
• Participates in the assessment of program needs and peer review, as well as cooperate with performance improvement objectives
• Complies with supervision requirements and works within responsible scope of practice
• Performs community outreach and education assignments including mental health education and prevention programs, as well as consultation services with supervision
• Provides at least a minimum of 50% productivity or more than 90 hours of billable services monthly
• Complies fully with confidentiality and protected health information rules
• Attends staff meetings, in-services, case conferences, supervision, etc., as scheduled
• Performs other duties as assigned including support activities as needed to augment functioning of the agency
• Collaborates in maintaining clean, safe workplace, including maintenance of CPR/First Aid skills and aggressive client management skills (TAPS or equivalent)

Productivity Expectation: 100%

Required Credentials and Skills

• A High School Diploma/GED is required with 3 or more years of experience working with the SPMI/PMI population. An Associate’s degree in a Social Services or Psychology related field, with less than 3 years experience is preferred.
• Driver’s license and appropriate automobile insurance of 100,000/300,000 liability. Service Coordinator/Case Manager needs to have clarification from insurance agent that the Service Coordinator/Case Manager, on rare occasions MAY have to transport clients in his / her personal vehicle.
• Supervision available “in-house” from appropriate supervisory staff
• Oral and written communication skills
• Displays good customer service skills with clients and community at large
• Competency in areas prerequisite for performing activities noted above with supervision
• Utilizes computer well enough to perform clinical documentation in CareLogic (MIS system) directly, as well as generate written documentation in WORD or via email

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. However, this position works in the community including private residences, etc. Ability to maneuver over uneven or cluttered surfaces required. Ability to tolerate noxious smells, pets, etc. sometimes required.

While performing the duties of this job, the employee is regularly required to stand, walk, sit, talk, and hear, sometimes in harsh weather conditions.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must have a valid driver’s license to drive a motor vehicle and a safe driving record. Employee must be comfortable driving vehicle in varied weather conditions found in the geographic region and must be willing to transport clients to various locations within and outside of the county.