Customer Service Representative - Insurance

Customer Service Representative – Insurance
Pay will be $17/hr. to start with opportunity for quarterly bonuses.
The schedule will be Monday-Friday 8 am to 5 pm.

The ideal candidate will be motivated, self-driven and results oriented. Previous administrative/customer service experience is required. Licensed candidates are preferred; candidates willing to obtain licensing prior to starting work will also be considered.
Job Duties

• Provide ongoing, quality service to existing and potential customers using relationship skills and appropriate sales techniques.
• Develop active accounts and maximize their potential by reviewing, analyzing and recommending coverage, including property and casualty and life insurance.
• Meet performance standards for quality, service, sales and retention of insurance accounts, along with other goals assigned as needed.
• Contact existing clients by phone and email for bill reminders, past due notices and bad checks/ drafts to process reinstatement of coverage.
• Acquire and maintain the required insurance licenses: Property and Casualty, and Life.
• Maintain a thorough knowledge of insurance policies, procedures, products and services through provided educational opportunities.

Requirements

• Proficient in Microsoft Office tools such as Excel, Outlook, Word.
• 1+ year customer service experience is required. Sales experience is preferred but not required.
• Excellent customer service skills.
• Ability to coordinate and direct a variety of assignments simultaneously.
• Ability to handle confidential information in a discreet and professional manner.
• Must be able to obtain insurance license.
• Must be at least 18 years of age or older.

About the Arkansas Division of Workforce Services

The Arkansas Division of Workforce Services (ADWS) is the state agency responsible for providing job-related services to unemployed state residents, such as coordinating training and educational opportunities, processing unemployment insurance claims, and connecting job seekers with employment opportunities in the state.

The Arkansas Division of Workforce Services consists of four major sections: Workforce Services, Adult Education, Arkansas Rehabilitation Services, and Services for the Blind. Each section is responsible for administering multiple state and federal grants, the programs they fund, and the services they provide to Arkansans.

DWS is unique from other state agencies because it is almost 100% federally funded. DWS does not earn a profit, and the agency’s success is measured by its ability to meet the needs of Arkansas employers and job seekers. The Arkansas Legislature appropriates the agency’s funds and has the authority to pass legislation affecting agency programs and services on a state level. As a result, DWS adheres to both state and federal laws and regulations. The size of the agency’s budget and staffing levels are adapted to meet the needs of the state and its customers while balancing the requirements of stakeholders.

ADWS Information Desk: 501-682-2121

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