Administrative Pharmacy Technician

Overview:

What do you get when you take an open floorplan, add Perata robots and sit-stand workstations? The answer, Mosaic Pharmacy Services – a one-of-a-kind pharmacy experience. The patients don’t come to us, we ship to them! This model allows our pharmacy team to do their best work without interruptions and gives our patients the white-glove delivery experience of receiving their meds in our innovative easy-to-use packaging.

Here’s why you’ll enjoy working with us:

• Competitive pay of $62,000 - $64,000 per year
• Comprehensive and generous benefits (see below)
• Monday through Friday day shift, full-time work schedule
• A bright, comfortable, state-of-the-art workplace
  
• The ability to make a meaningful impact on the health and wellness of complex and vulnerable patients
• Provide unique services like medication synchronization, state-of-the-art adherence packaging, and custom clinical programs

Job Profile

The Administrative Pharmacy Technician (known internally as an Onboarding Specialist) serves at the front lines of our work with referred patients, completing a unique, virtualized medication assessment and onboarding patients to our unique in-home pharmacy service. Your skills and experience in social work, home health, and/or pharmacy will be invaluable as you receive referrals from our health care organization clients, get to know new patients and their drug therapy challenges, and get them started with Mosaic Pharmacy Service. This job requires compassion, organization, attention to detail, multi-tasking, and top-notch skills in patient communication. For the right candidates, this is a chance to join a terrific team doing important work for medically complex seniors.

Key responsibilities: 

• Conduct Mosaic patient onboarding interviews, by phone and/or videoconference:
• Educate patients about our pharmacy service;
• Interview patients about their medications, providers, and health conditions;
• Thoroughly and accurately document patient information in our pharmacy management system; and
• Synchronize medication regimens and schedule initial medication delivery
• Serve as point-of-contact for new patients until delivering first medication delivery
• Promptly follow-up with patients to resolve outstanding questions
• Complete delegated pharmacy technician acts as instructed by a supervising pharmacist, or other duties as assigned by management
• Collaborate effectively with supporting pharmacy technicians to ensure accurate data entry and successful prescription transfers, working with prescribers to obtain new prescriptions, and completing telephonic medication review calls with patients.
• Ensure the onboarding process meets company standards and patient expectations
• Advocate for continuous improvements in the onboarding process

Qualifications

• Proof of an active Virginia pharmacy technician license required
• High School diploma or GED equivalent is required
• Minimum of 2-4 years of experience in direct patient communications in settings such as home health, hospital, primary or specialty physician practice, pharmacy or similar. Experience collecting medication histories is a strong plus.
  
• Ability to ask relevant open-ended questions and accurately transcribe responses.
• Ability to work in a fast-paced work environment where positive change is the norm, and managing priorities will be needed. Careful listener with strong attention to detail, able to identify potential concerns, ask intuitive questions, and resolve issues through your own effort or escalation to a supervisor.
  
• Proficient Spanish speaking capabilities, in addition to fluent English, highly desirable.

Benefits

• Competitive health, dental, and vision insurance benefits with an employer-funded Health Savings Account
• 4 weeks Paid Time Off
• 6 company holidays per year
• We provide a match of 50% of your 401(k) contribution up to 4% of your salary
• Life, long-term, and voluntary short-term disability insurance

We strongly encourage candidates from all backgrounds and every walk of life to apply. We are committed to creating an inclusive and diverse workforce. Every person on our team brings their own unique perspective, and it’s what makes our products better and our work more rewarding. We’re eager to support you so that you can ship work you’re proud of.

To apply, please visit our career page: https://mosaicpharmacy.bamboohr.com/careers/131