Comfort Advisor - 1875501

Job description

Keeping homes comfortable throughout Delaware and Maryland!

Air Doctorx Heating and Air Conditioning, established in 1989, is a trusted HVAC contractor in Hartly, DE, serving Delaware and Eastern Shore Maryland. They offer a wide range of services, from minor AC repairs to installations, backed by written guarantees. As certified Carrier dealers and Mitsubishi Diamond Contractors, they provide advanced equipment and personalized solutions for heating and cooling needs.

Our Culture

• Dynamic Work Environment:Our operations take place in a fast-paced setting characterized by constantly evolving schedules, making adaptability and flexibility crucial attributes.
• Supportive Management Approach:Our management ethos prioritizes the cultivation of an atmosphere based on understanding and respect. They ensure that every team member is equipped with the necessary resources, knowledge, and tools to effectively complete their tasks.
• Effective Communication:We maintain a regular flow of updates concerning changes to schedules and expectations. Additionally, we provide open channels for feedback and dialogue, fostering enhanced collaboration among our team.
• Empowerment and Preparedness:Our employees are empowered to take on challenges and respond to shifting demands. To facilitate this, we equip our team members with the essential skills and information required for successful task execution.
• Efficiency and Goal-Orientation:Despite the dynamic nature of our operations, our primary focus remains on efficiently achieving objectives. This goal-oriented mindset is supported by a management framework that encourages and supports our team's endeavors.

Our Values

• Integrity: We are building relationships and our community so we conduct our business ethically and honestly.
• Compassion: We are compassionate to the needs of our customers and employees. We help where we can and build each other up.
• Trustworthy: We are dependable and reliable. Our community can count on us.

Why Join Us

• Legacy and Experience:Veteran and family-owned since 1989, combining tradition with over three decades of industry expertise.
• Community Involvement:Proud sponsors of Delaware Thunder Hockey, actively supporting local sports and community initiatives.
• Excellence Through Education:Committed to teaching the right way, emphasizing quality over convenience in all endeavors.
• Collaborative Growth Culture:Nurturing a learning environment where knowledge-sharing fuels both personal and professional development.
• Ethical and Stable:Built on unwavering principles, we offer a stable foundation for long-term success and integrity.

Pay

• $150,000.00 - $225,000.00/year depending on experience
• Performance-Based Pay or Bonus available (DOE)

Benefits

• Medical, Dental, andVision
• 401(k) / Matching
• Company Vehicle
• Employee Discount
• Flexible Schedule
• Fuel Card
• Job Training
• Open Door Policy
• Paid Holidays and PTO (Paid Time Off)
• Promote within
• Referral Program
• Tools Provided
• Uniforms
• Others

Responsibilities

• Provide exceptional customer service by guiding customers through every step of the process, from in-person visits and follow-up phone calls to estimates and assisting with financing options.
• Conduct system condition assessments by collecting, recording, and communicating information to customers and office staff for performing estimates.
• Communicate and coordinate with the Inventory Manager regarding equipment shipments to Air Doctorx, and communicate install dates with customers.
• Manage customer expectations of job performance and process.
• Perform final inspections to ensure all installations meet Air Doctorx quality standards.
• Perform various administrative duties, including printing daily reports, maintaining proposal paperwork, contacting finance companies regarding customer contracts, and obtaining requirement information regarding warranties, tax rebates, and payment management.
• Follow up and schedule Free System Estimate appointments with leads as they come in.

Our Hiring Process

1. Fill out the simple application
2. A recruiter fromAirDoctorxwill reach out promptly for a prescreening call
3. If we are a good fit for each other, they will schedule an in-person interview with the hiring manager
4. We will make an offer if you are a good fit

Job requirements

• 3-5 years of professional experience as a Comfort Advisor is highly desired
• Possess a strong working knowledge of HVAC Systems
• Capable of lifting objects weighing up to 50 lbs.
• Hold a Valid Drivers License with a Clean Driving Record
• Successful completion of a background check and drug test is mandatory
• EPA universal certification can significantly enhance your chances of being hired
• Demonstrate advanced technical proficiency in HVAC systems
• Exhibit exceptional communication prowess
• Project confidence in oneself, the product, and Air Doctorx
• Excel in building and nurturing strong client relationships
• Embrace strong team dynamics with integrity, respect, fairness, and enthusiasm
• Skillfully balance customer needs with business objectives in decision-making
• Show commitment to fully understanding and addressing customer requirements
• Innovatively resolve customer issues to mutual satisfaction
• Consistently deliver high-quality work within established timelines and procedures
• Drive efficient work processes while maintaining meticulous attention to detail
• Thrive in a dynamic, fast-paced work environment
• Proficiently interpret and record data to uphold accuracy standards
• Adaptability to access crawl spaces and confined attics as needed
• Willingness to travel extensively via company vehicle
• Comfort with climbing ladders and working at heights on rooftops
• Must be authorized to work in the U.S.

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."