GEICO LOCAL OFFICE BILINGUAL SERVICE REPRESENTATIVE

The Customer Service Representative position will involve answering multiple phone lines, providing customer service to agency customers, receiving and processing insurance payments for existing customers, drafting letters & reports, and other additional clerical duties as directed by management.

Hourly Base Salary Based on Experience

Hands on Training

Career Growth Opportunities

Flexible Schedule

• Take premium payments from customers.
• Treat each customer contact as a cross and up-sell opportunity.
• Answer incoming phone calls.
• Provideexceptional customer service.
• Be outstanding at relationship building.
• Maintain client relationships with follow up phone calls.
• Call prospective customers.
• Schedule appointments for sales staff to follow up with perspective customers
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
• Responds to all inquiries, cancellation requests, andservice requests within a specified timeframe.

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Excellent Communication/interpersonal skills.
• Must have ability to multi-task.
• Professional phone etiquette.
• Excellent Spelling and Grammar skills.
• Great Customer Service Skills.
• Problem-Solving Capabilities.
• Works well with other employees and is a team player with a positive attitude.
• Strong work ethic and leadership skills.
• Strong communication skills, both oral and written.