Care Coordinator - Non Clinical

Job Title: Care Coordinator (CC) – Non-Clinical

Department/Location: Value Based Care Newton, NJ

Reports to: Clinical Supervisor

FLSA Status: Nonexempt Direct Reports: n/a

Company Overview

At Consensus Health, we believe better healthcare begins with a community of strong, independent providers delivering high quality, compassionate patient care with improved outcomes. As New Jersey’s fasting growing independent medical group, Consensus Health offers full clinical and operational integration with our value- based care programs, enabling providers to transform the healthcare delivery experience. In addition, Consensus Health owns and manages New Jersey’s oldest Independent Physician Association (“IPA”) with over 1,000 providers throughout the state. At Consensus Health we believe in fostering an environment of collaboration, participation, and respect. A cornerstone of that belief is a commitment to attracting talented and dedicated team members who work together for the common purpose of providing clinical excellence.

Consensus is committed to attracting, developing, and retaining talented people who are passionate about helping physicians and their staff deliver better care to patients and whose values align with ours. We empower our employees to bring the right solutions forward to strengthen the relationship between providers and patients and ensure that our staff are well served.

Position Summary

The Care Coordinator (CC) is a non-clinical team member who facilitates patient continuity of care with the healthcare team. Under the clinical direction and oversight of the VP of VBC Operations, Primary Care Physicians and Registered Nurse, the Care Coordinator navigates patients at risk by collaborating with the patient and interdisciplinary healthcare team to serve needs and expedite appropriate, cost-effective care.

The PCC will support the clinical and operations teams in the care of patients. They will engage patients and take an active role in improving the health of patients we serve. They will partner with the care team in providing the patient with the tools necessary to make healthy lifestyle choices, adopt life-long healthy behaviors, and close gaps in care.

Duties and Responsibilities

The duties include, but are not limited to:

• Assist clinicians on various tasks including follow up care, patient care notification, care gap closure and patient scheduling
• Responsible for engaging with patients and the care team to ensure patients are scheduled and complete annual wellness visits and follow up appointments as needed, per provider instructions
• Supports the care plans for the patient and facilitates engagement between the providers and the patients
• Manages outgoing orders and incoming results and ensures accurate documentation and storage within the electronic medical record
• Initiates all appointment reminder calls in a professional and courteous manner, projecting appropriate language and tone of voice
• Demonstrates effective oral, listening, and written communication skills that facilitate positive customer relationships and staff interaction in the delivery of care
• Prioritizes duties and responsibilities and completes them accurately and in a timely fashion.
• Demonstrates responsible judgment by updating knowledge, referring problems through appropriate channels, and observing the policies and procedures.
• Upholds compliance with legal requirements, HIPAA, OSHA, and company policies.
• Assisting with other office duties including answering phones, faxing, filing, etc.
• Support individualized patient care plans
• Address patient risk factors and/or obstacles to care
• Facilitate engagement between PCP and patient
• Demonstrated ability to influence others while motivating them to change
• Exercise sound judgment, seek advice and sign off from RN or LPN, as appropriate
• Performs miscellaneous job related duties as assigned

Qualifications or Education, Training and Experience

• Two (2)+ years of work experience in one or more of the following settings: Acute Care, Ambulatory, Specialty, Physician Office, Care Management or Home Health Care
• High school degree required
• CMA or MA preferred
• Knowledge of athenaOne preferred
• Must have valid driver’s license and ability to travel to doctors’ offices throughout NJ

Knowledge and Skills/Expected Competencies

• Candidate must be able to follow workflows and work together with RN/LPNs and other multi- disciplinary care team members within a variety of clinical settings
• Ability to review clinical data to identify care opportunities and healthcare utilization trends
• Critical thinking skills & able to adapt to fast complex working environment
• Multitasking and prioritization working in a high-volume environment with minimal supervision
• Ability to undertake a variety of diverse care tasks and work in a multidisciplinary team
  • Understanding of HIPAA and Confidentiality Obligations
  • Strong knowledge of Payor programs and Quality Metrics
    • Excellent interpersonal and organizational skills
      • Strong autonomous problem-solving ability
      • Excellent time management skills
      • Compassionate and able to handle stress
      • Documentation accuracy in medical record
      • Adaptable to new technologies and software
      • Proficiency in EMR system(s), Outlook and data entry; Aethahealth experience a huge plus

Physical/Mental Demands and Work Environment

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Examples of Work Environment

While performing the duties of this job, the employee is regularly required to walk, sit, talk, work on a computer. The employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, postage meter, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.

The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee.

Equal Employment

Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence and leads New Jersey in provider and patient satisfaction. Consensus Health values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged.

Consensus Health is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply.

Company Safety

We believe that the best care for our patients starts with the best care for our employees. Consensus Health is committed to proactively creating and maintaining an environment that is safe for our team and patients.

Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as appropriate.