SHAREPOINT/CRM ANALYST - SR LEVEL

Note: Hybrid - Position requires local residence (DMV area), one day per week may be required to go on site) Job Summary VSolvit is seeking a Sr. Level SharePoint / Customer Relationship Management (CRM) Analyst to support our Government Client in Crystal City, Virginia. We provide reliable Microsoft SharePoint and Microsoft Dynamic 365 CRM platforms as a service to its customer base to host a variety of mission applications, collaboration, business intelligence, and workflows. Our team operates, maintains, assimilates, and upgrades multiple SharePoint and CRM instances. We examine and rationalize the existing content and customizations in the SharePoint production farms with the intent of migration to future generation environments. Role As a Microsoft SharePoint Analyst / Dynamic Customer Relations Management (CRM), you will be using cutting edge SharePoint technologies such as to deliver the best solutions to our clients. An Interim Secret Clearance is required.This position is hybrid. Must have the ability to come on site to the DC metro area once day each week. As with any position, additional expectations exist. Some of these are, but are not limited to, adhering to normal working hours, meeting deadlines, following company policies as outlined by the Employee Handbook, communicating regularly with assigned supervisors, and staying focused on the assigned tasks. Responsibilities Provide front-end support to end users of the SharePoint Online and SharePoint 2019 farms Resolve Incident & Work Order tickets related to SharePoint/CRM using OOB functionality (Tier II Support) Help oversee Tier 2 SP Analyst support activities as a senior member of the team Coach other Analyst on best practices and issue resolution Work closely with the Analyst Team Lead to ensure deadlines are met Work with the Development teams to facilitate migrations to the SharePoint Online environment Submit and track CRQs, Incidents & Work Orders as needed and work with Service Partners to resolve Participate in ECRB & CAB meetings as necessary to prepare for the implementation of change requests Provide SP/CRM on-prem and O365 migration support, leading migrations Produce morning & evening site checks on status of SP and CRM environments Ensure Analyst processes are in line with JSP SharePoint governance Provide input for SharePoint/CRM SOPs or guidance as needed Basic Qualifications Excellent organizational and time management skills; ability to work independently and solve problems Demonstrated ability to synthesize business requirements into system functionality within the SharePoint framework Comprehensive experience with SharePoint configuration through the web UI Experience in the implementation of SharePoint collaboration tools (forums/issue lists, document/form libraries, etc.) and the ability to seamlessly integrate with other Microsoft tools SharePoint specific required skills (through the web UI): customizing web parts and web part pages; creating sites, document libraries, lists and views; search and taxonomies; Office/InfoPath integration; and reporting functions Troubleshooting experience, working through various technical issues related to SharePoint or dependencies Minimum of 5 years of experience with SharePoint Designer & InfoPath Minimum of 3 years ofExperience with SharePoint 2013, 2019, and SharePoint Online Minimum of 5 years ofExperience with SharePoint migrations Interim Secret Clearance is required Preferred Qualifications Experience working in an O&M or helpdesk type environment (Remedy Ticketing System) Power Platform experience (Power Automate, Forms, Power Apps) Minimum of 3 years ofExperience with Dynamic 365 Bachelor’s degree preferred Applicants selected will be subject to a government background investigation and must meet eligibility and suitability requirements. Company Summary Join the VSolvit Team! Founded in 2006, VSolvit (pronounced 'We Solve It') is a technology services provider that specializes in cybersecurity, cloud computing, geographic information systems (GIS), business intelligence (BI) systems, data warehousing, engineering services, and custom database and application development. VSolvit is an award winning WOSB, CA CDB, MBE, WBE, and CMMI Level 3 certified company. We offer a customizable health benefits program that best meets the needs of its employees. Offering may include: medical, dental, and vision insurance, life insurance, long and short-term disability and other insurance products, Health Savings Account, Flexible Spending Account, 401K Retirement Plan options, Tuition Reimbursement, and assorted voluntary benefits. Our goal is to grow together and enjoy the work that we do as a team. VSolvit LLC is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.