IT Systems Technician

AAC is seeking an IT Systems Technician for our client in Greenville, SC. You will be responsible for the maintenance and upkeep of computers, hardware, and software within the company. You will work within the ticketing system to assist employees/customers as needed. Outside of day-to-day tasks, you will have the opportunity to work with a larger IT team to tackle corporate initiatives.

What You’ll Do:

• Maintain and assist in the maintenance and upkeep of computers, hardware, and software within the company
• Work within a ticket system to assist employees / customers as needed with various tasks related to company hardware / software / infrastructure
• Position is required to research, identify, troubleshoot and resolve a variety of computer issues relative to hardware and operating system Issues
• Required to be extremely flexible and can work with little direction and/or adjust to changing needs
• Help maintain computer and inventory lists, stock lists and other supported applications IT will use in the management of the computer systems
• Imaging and deployment of system rotation schedule
• Position is required to become involved with the user training and promotion of internal applications that have been developed and prepared for employee use
• Develop and maintain positive relationships with all employees and look for ways to maintain productivity
• Employees must be able to adapt to various sets of tasks regardless of knowledge and/or skills on the task
• Assist Engineers as needed with various tasks and projects
• Employees must promote positive change within the organization and adapt to changes taking place
• Emphasis on attendance, dependency, efficient time management and punctuality
• Position is required to be available for 24-hour on-call rotation schedule

Qualifications:

Associates/Bachelor's degree or 3+ years related experience. Certifications are a plus.

Skills You’ll Have:

• Proficient with MS Office, PC troubleshooting and repair skills (software/hardware). Maintenance of Windows 10 (x86 and x64) in a professional corporate environment. Active Directory tasks such as user email and domain account management
• Must be able to communicate clearly and effectively with customers and employees