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Call Center Reps
•Today
| Verified Pay | $15 - $18 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Mount Pleasant, MI Mount Pleasant, Michigan |
Compare Pay
Verified Pay This job pays below average compared to similar jobs in your area.
$16.50
$62.72
$104.59
About this job
Job Description
Job DescriptionCompany Description
Call Center Reps ($15 - $18 per hour plus Commission)
Company Overview
Highway and Heavy Parts is a Diesel Engine Parts Distributor located in Coleman, MI with our second location in Saginaw, MI.
We are a fast-growing, systemic company offering many opportunities for growth and career advancement. Our culture provides an open, collaborative environment committed to professional development.
We are looking for highly motivated employees who will assist in achieving our goals while enjoying a serene, yet fast-paced work environment.
Benefits Include:
- Health, Vision, & Dental Insurance
- Paid Time Off & Vacation
- Paid Holidays
- 401K with Company Contribution
- Life & Disability Policy
Company Perks:
- Company sponsored sporting activities
- Company outings
- Team lunches and potlucks
- Unlimited growth potential
Position Overview
A Customer Service Representative will be part of our Lead Generation team. There main job functions will be to place outgoing calls to customers and prospects using HHP's unique selling points.
Main Job Tasks and Responsibilities
- Attend weekly general management meetings and daily check ins
- Document and resolve problem logs on a weekly basis
- Escalate problems to management using the work variance tools provided
- Follow the work request standards to support unplanned work requests from management as needed
- Develop and recommend new systems to management
- Look for improvements to be made upon existing systems and processes
- Review new and updated formalized company systems, while also keeping the operations manual up to date
- Review and respond to company emails on a daily basis
- Review and schedule daily, weekly, and monthly routine tasks and special projects within Google calendar
- Complete weekly Toggl reports and KPIs as requested by management
- Complete special project tasks that advance the efforts of HHP marketing and sales
- Place outgoing calls to customers and prospects
- Generate trust and interest from potential customers using HHP’s unique selling points
- Continually qualify the prospect and influence by the use of scripts and unique selling propositions
- Record call findings, schedule future calls, and constantly update information in NetSuite that is received in the process of calling prospects and customers
- Direct prospect inquiries, conduct follow up calls the customers, and contact inactive customers to reconvert
- Utilize scripts based on the type of call being completed
Are you ready to join a dynamic team at Highway and Heavy Parts (HHP), America’s most trusted supplier of aftermarket parts? At HHP, we're on a mission to transform the industry through our commitment to excellence, customer satisfaction, and innovation. We're looking for employees who are passionate about making a difference, thrive in a fast-paced environment, and are dedicated to providing top-quality solutions to our customers. As part of our team, you'll have the opportunity to work with cutting-edge technology, receive continuous training and support, and contribute to a culture that values teamwork, growth, and personal development. If you're ready to be a part of a forward-thinking company with a strong focus on quality and customer success, join HHP today and help us drive the future of heavy-duty parts and services. We will fuel your career journey!
HHP has two in-person locations with a headquarters in Coleman, MI and a second location in Saginaw, MI. We are a fast-growing, systemic company offering many opportunities for growth and career advancement. Our culture provides an open, collaborative environment committed to professional development.
HHP has two in-person locations with a headquarters in Coleman, MI and a second location in Saginaw, MI. We are a fast-growing, systemic company offering many opportunities for growth and career advancement. Our culture provides an open, collaborative environment committed to professional development.
Company Description
Are you ready to join a dynamic team at Highway and Heavy Parts (HHP), America’s most trusted supplier of aftermarket parts? At HHP, we're on a mission to transform the industry through our commitment to excellence, customer satisfaction, and innovation. We're looking for employees who are passionate about making a difference, thrive in a fast-paced environment, and are dedicated to providing top-quality solutions to our customers. As part of our team, you'll have the opportunity to work with cutting-edge technology, receive continuous training and support, and contribute to a culture that values teamwork, growth, and personal development. If you're ready to be a part of a forward-thinking company with a strong focus on quality and customer success, join HHP today and help us drive the future of heavy-duty parts and services. We will fuel your career journey!\r\n\r\nHHP has two in-person locations with a headquarters in Coleman, MI and a second location in Saginaw, MI. We are a fast-growing, systemic company offering many opportunities for growth and career advancement. Our culture provides an open, collaborative environment committed to professional development.
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