Counter Sales Representative

*** THIS POSITION IS STRICTLY LOCATED IN STEAMBOAT SPRINGS, CO. ***

Who YOU Are:

You are proactive & impatient, but an amiable communicator. You are gifted at reading both people and situations effectively, priding yourself on your intuition. When faced with a difficult situation involving people, you have the ability to convert the unfriendly environment to a more civil atmosphere and influence others to cooperate. Those that know you would describe you as impatient, and mention that you can overwhelm others with your speedy delivery. While you sometimes move too quickly, you enjoy "spinning plates" and thrive in an environment with lots of moving parts. You find it difficult to delegate until trust is earned, and may "test" others until they've proven their worthiness at a given task. You're a detail oriented perfectionist who gets the job done.

Who We Are:

We believe culture is the beating heart of every business. At Winsupply we pride ourselves on our familial, peer-to-peer work culture. We value a friendly and respectful work environment in which work-life balance is appreciated and supported. We believe that empowering local owners to make decisions based on their own expertise and experience promotes innovation. The next great idea can come from anyone. At the same time, we believe in the power of counsel, mentorship and advice. Our area leaders are always available to help local owners make the best decisions for their companies.

Winsupply Core Values:

• Spirit of Opportunity
• Profitability
• Customer Focus
• Communication
• Integrity & Professionalism
• Respect

The Position:

The Counter Sales Representative’s primary responsibility is to ensure satisfaction of customers in the customer service area and in handling customer telephone inquiries, by selling and servicing the customer promptly and courteously. The Counter Sales Representative must also work with all company personnel to ensure quality customer service.

Key Position Details:

• Render prompt and satisfactory service to customers at the customer service area and to those calling by telephone, providing prices and product application information.
• Pick orders from the warehouse to service and sell to counter customers and process sales transactions.
• Provide warranty and delivery information, as needed.
• Inform customers of promotions, volume purchasing and other incentives (as appropriate).
• Maintain good housekeeping in customer service area and display areas; arrange displays and stock.
• Keep abreast of new products and apply knowledge of product usage in selling additional materials to the customer.
• Answer stock availability questions.
• Keep supervisor advised of items frequently requested by customers that are not in stock.
• Report to the supervisor re-order levels, empty bins, and/or robbed items within counter area.
• Investigate and resolve, if possible, customer complaints and report complaints to supervisor.
• Assist in filling orders from the warehouse as needed.
• The Inside/Counter Sales Representative may become involved with such other duties as the Warehouse Manager/Supervisor or Company President/Manager may deem necessary.
• Complete career track training in WIN University for Counter Sales.

Competencies for Success:

• Excellent Communication and Customer Service
• Attention to Detail and Highest Level of Accuracy
• Sound Judgment, Problem solving, and Decision Making
• Superior Organizational and Time Management Skills
• Excellent Knowledge of Internet Processes

Qualifications/Experience:

• High School diploma or equivalent
• Valid driver's license w/ no pending infractions
• Prior counter sales, plumbing/HVAC/hydronics knowledge, or order pulling experience highly preferred. Without previous experience/knowledge, expect to spend the first 2-3 months working in the warehouse and pulling customer orders as on-the-job training (OJT).
• Ability to quickly learn organizational procedures and operations
• Ability to analyze non-complex administrative details and correct routine error situations
• High degree of math competency and ability to maintain arithmetic and statistical accuracy
• Write in a neat, legible fashion
• Possess good oral communication skills
• Operate material handling equipment
• Effective understanding of the WISE system in order to produce sales orders and execute other duties specific to our Company
• Must work well with other people. Ability to assist management, co-workers, and our customers in order to meet objectives and complete assignments.
• Initial background and drug screening required

The performance of essential job functions for this position require both access to valuable assets and interaction with others under potentially stressful conditions. Therefore, individuals demonstrating a history of illegal substance abuse, theft or violence present a higher risk of loss and may be disqualified.

Physical Demands:

The physical demands here are representative of those that must be met to successfully perform the essential job functions with or without reasonable accommodations:

• Sitting and/or standing for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components
• Ability to safely lift and handle material weighing up-to 50 pounds

Company Benefits:

• Pay ranging from $23-$27hr based on experience
• Paid Time Off – up to 80 hours per year
• Paid Holidays
• Company Savings Account (earnings higher than the current market interest rate)
• Group Medical, Dental, and Vision Insurance, Health Savings Account
• Life and Disability Insurance
• Stability as well as opportunity for growth/advancement
• Fun, fast-paced, team-oriented environment – We work hard and have fun doing it!

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• No nights
• Available Overtime

We are an equal opportunity employer and encourage all qualified individuals to apply including minorities, veterans, women, and those with disabilities.