Teller

SUMMARY: Interacts with credit union members to accurately conduct all credit and debit transactions in compliance with established credit union policies and procedures.

ESSENTIAL FUNCTIONS:

• Greets members with a smile in a friendly, courteous and professional manner
• Develops and maintains account relationships, provide solutions, and resolve member problems through quality service and product knowledge while maximizing cross-selling opportunities
• Performs routine member transactions, including, but not limited to deposits, withdrawals, cash advances, cashier’s checks, redeem savings bonds, loan payments, transfers and check cashing on credit union data processing system

• Processes information pertaining to members’ accounts and routes to proper department for processing
• Provides in person, by telephone or mail such explanation as member authorizes concerning their account

• Educates member on value added products and services and employs related cross-selling/service standards
• Processes and prints Instant-issue debit cards at member’s request
• Assists members in opening sub accounts
• Conducts daily opening and closing of terminal; accounting for assigned cash; balancing to terminal close report; remitting daily work to supervisor, and other support activities
• Adheres to all policies and procedures
• Other duties as may be assigned

SECONDARY FUNCTIONS:

• Places cash order for Service Center on a weekly basis
• Assists in performing end of night job duties and check scanning
• Works Saturdays in the Gurnee Service Center on a rotating basis
• Fulfills Receptionist duties at the Gurnee Service Center, as needed
• Works as ITM MSR, as needed

QUALIFICATIONS:

• Education Required: High School Diploma or equivalent (GED)
• Experience Required: One (1) year of cash handling and customer service experience
• Experience Preferred: Two (2) years of cash handling and customer service experience
• Knowledge, Skills and Abilities (KSAs):

• Mathematical skills
• Organizational skills
• Ability to count cash accurately
• Ability to perform job functions independently
• Ability to work as part of a team
• Ability to verbally communicate effectively with internal and/or external members
• Ability to use computers and job-specific technology/software efficiently
• Maintains confidentiality
• Performs responsibilities with composure, quality and accuracy under stress of deadlines/requirements

TRAVEL: Up to 10% local travel to assist with service center coverage