Outside Golf Operations - Practice Facilities

BERKELEY HALL CLUB, INC.

POSITION: Outside Services

DEPARTMENT: Golf Operations

REPORTS TO: Outside Golf Operations Supervisor

EXEMPT/NON-EXEMPT: Non-Exempt

SUPERVISES EMPLOYEES: No

Club Description:

Berkeley Hall Club, a distinctive private golf community edged on the banks of the pristine Okatie River in Bluffton, South Carolina – the heart of the coastal Lowcountry – a world with a casually inviting and active lifestyle that sets the standard for all private communities. Just minutes from Hilton Head Island, our 980-acre property is unique among top private golf communities. With two world-class Tom Fazio courses and a stunning Jeffersonian-style clubhouse that form the “Core of the Community,” our two walkable classic courses feel more like a golf retreat, with beautiful lagoons and majestic live oaks.

BHC Honors:

Five Star Platinum Club of America

Distinguished Club Award

Best Residential Courses-North & South Course - Golfweek

Top 100 Golf Communities - Travel + Leisure

Top 100 Premiere Properties – Links Magazine

Club is open 6 days per week, 12 months per year.

PURPOSE:

The outside service team is here to provide excellent customer service to the members and their guests at the bag drop and at the practice facilities. Ensures all programs and services are conducted and fulfilled in a manner consistent with the goals and objectives of Berkeley Hall Club.

DUTIES & RESPONSIBILITIES:

1. Provide exceptional service with enthusiasm and a smile.
2. Prepare the proper setup/breakdown and presentation of the practice facility.
3. Wash golf carts and use preventive maintenance procedures on them.
4. Picking Range, cleaning golf balls, and restocking the range.
5. Maintain radio contact with Golf Shop, Starter and Bag Drop.
6. Must be available for impromptu odd jobs when play is slow.
7. Ability to work with others and as a team.
8. Keep work area neat and organized.
9. Look professional and play the part; wearing proper uniform as assigned, on time, and prepared to start the day.
10. Follow all departmental and company safety rules.
11. Most importantly, treat all members and their guests with the same amount of respect and enthusiasm, no matter if they are the first group out or the last group in.

PHYSICAL REQUIREMENTS:

1. Capable of working extended hours, to include weekends and holidays as necessary.
2. Able to see well enough to read faint or partially obscured writing or printing, with corrective lenses if needed.
3. Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities.
4. Position involves kneeling, stooping, bending, pushing, shoving, lifting, carrying and moving objects that can weigh up to 75 lbs. This can occur throughout the day.
5. Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
6. Must be able to transport oneself throughout the property. Must have a valid state driver’s license.

ENVIORNMENTAL REQUIREMENTS:

1. Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently and cheerfully under such circumstances.
2. Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.
3. This position will alternate between working indoors in a controlled climate and with proper lighting to an outdoors setting with variable climate and lighting.

EDUCATION AND EXPERIENCE:

1. High school graduate or equivalent desired.
2. Previous golf club experience highly desirable.
3. Excellent interpersonal and communication skills a must.
4. Image must be professional and well-suited to a high volume, service activity.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job when circumstances change; e.g., emergencies, rush jobs, changes in personnel, workload, technological developments, etc.