Auto Customer Service Advisor/Store Manager in Training Covington

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance

Come be part of a Growing company as a Customer Service Advisor/Manager-In Training! We own 4 SpeeDee Oil Change & Auto Service and Grease Monkey locations in Baton Rouge, Kenner, Metairie and Covington with plans to add more soon.

We Specialize in:

• 10 Minute Oil Change
• Low Price Tire Guarantee
• Full Mechanical Repair

BENEFITS:
Salary PLUS Weekly COMMISSION/BONUSES
We pay Weekly!!
Fantastic Happy TEAM and Environment
5 Day work week. NEVER open on Sundays
Benefits/Perks:

• Growth Opportunities
• Locally Owned and Operated
• Safety You can Trust
• Medical/Dental/Vision/Life
• Training and ASE Certification
• Competitive salary
• Excellent work environment
• Tools Provided
• Opportunities to move into management and district management

We'll train you to be a store manager and you'll be an Asst manager Day 1. Call or Text today! All contacts with us are strictly confidential so you have everything to gain!

Position Overview
The Center Manager is responsible for the successful operation and profitability of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment.
Responsibilities:

• Center Sales & Profitability
• Employee Management
• Customer Relations

Welcome customers immediately in a professional manner. requirements, Grease Monkey services and pricing during the Welcome, Wait/Show and Departure.

• Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection.
• Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers.
• Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card.
• Remind departing customers to submit feedback about their visit.
• Thank all departing customers and remind them to return.
• Resolve customer complaints and damage claims.

Employee Supervision and Management
The Center Manager is responsible for the direct supervision of all employees of the center. Duties include:

• Hire new employees as needed; Evaluate employee performance on a regular basis; Resolve employee complaints; Administer employee discipline as required; Discharge employees as required
• Provide thorough training to new employees, conduct routine training sessions for all employees (new products, services, skills, procedures, policies)
• Schedule employees for effective center coverage and efficient use of labor and ensure accurate time-clock use
• Prepare payroll each pay period
• Maintain accurate and complete employee files

Center Operations

• Ensure proper execution of all activities in the service bays
• Print and monitor daily, weekly, and monthly sales and inventory reports
• Monitor cash register functions and credit card handling
• Maintain POS computer software and hardware (backups, upgrades, routine maintenance) Make daily bank deposit(s)
• Perform daily close-out procedure
• Prepare weekly and monthly paperwork
• Monitor inventory, place appropriate orders, and perform accurate monthly inventory counts
• Ensure cleanliness and appeal of entire site
• Maintain safe working environment
• Maintain physical plant, tools, equipment, inventory, supplies, and personal property

Other Duties and Responsibilities

• Call lost customers and invite back in with discount
• Solicit fleet accounts
• Plan and execute local center marketing functions
• Participate in community activities
• Maintain required postings and records (OSHA, MSDS, federal, state, and local)

Qualifications

• Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skills
• Basic literacy (ready, writing, math skills); Verbal communication skills
• Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools
• Previous experience managing a retail automotive center or equivalent related business required
• Auto Mechanical skills

Working Conditions
Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.
Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.
Benefits/Perks

• Discounted Services for Employees
• Flexible Hours
• Opportunities for Advancement