Full-Time Office Assistant/Receptionist

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities
• 401k Plan

Job Summary
We are seeking an Office Assistant/Receptionist to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, a multi-tasker, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive inbound calls and emails
• Identify the reason for the customers call, collect relevant information and provide solutions
• Schedule appointments / Lead Management
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Daily office paperwork and maintenance of office and showroom areas
• Rotating Saturday's and occassional weekends for company events
• Cross training into other office departments
• Ability to receive shipments when needed / Inventory Control

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure and multitask
• Highly organized with the ability to prioritize projects and manage time effectively