Resort Front Desk Associate - Seasonal

WHO WE ARE…

Do you love to smile? Are you a professional who goes above and beyond for the people around you? Join our team! We are looking for friendly faces who are ready to help our guests fulfill the lifestyle of their dreams to join our team!

As an owner and operator of family communities for generations, Roberts Resorts & Communities has become industry leader in delivering quality, affordable homes in safe, private communities for everyday families and retirees. With a track record of over 40 years, founder R.C. Roberts created a unique portfolio and today, these manufactured home communities, and award-winning RV resorts continue to grow across Alabama, Arizona, California, Colorado, Texas, and Utah. Now under second generation, Scott Roberts, the Roberts company continues to create exceptional places where people come to unwind during seasonal RV vacations and live the dream at year-round destinations in attainable and beautiful manufactured homes.

Roberts Resorts & Communities are all about exceeding our visitor’s and resident’s expectations with proficiency, generosity, and always a sense of belonging, and we place the same values on our team members.

Ready to join our team? Fill out an application and tell us why you are the right person for this role!

WHAT YOU'LL DO...

• Greet & establish a rapport with guests, residents, prospective residents, and vendors
• Report resort comments, suggestions, and complaints to the resort manager
• Efficiently check guests in and out, handling reservations and walk-in guests
• Send bulk and single text messages and emails to residents / potential guests as needed
• Process resident move-ins and move-outs
• Maintain and complete resort files, reports, and records
• Prepare and distribute resort communications such as newsletters, rule reminders, violations, etc.
• Ensure office supplies are sufficiently stocked and prepare orders as needed.
• Assist with the planning and coordinating of guests and resident relations events and activities
• Assist with the preparation of marketing materials
• Sort mail and packages and distribute to outdoor mailboxes
• Escort potential guests and residents on tours of the resort

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

ROLE REQUIREMENTS…

• High school diploma or GED
• Minimum 2 years of secretarial/administrative/customer service experience
• Professional appearance
• Strong customer service skills
• Excellent telephone skills
• Good problem-solving skills
• Provide data entry in a timely and proficient manner
• Experience with MS Office-Word, Excel, and Outlook
• Valid driver’s license and good driving record
• Physical Activities: Constantly sit; Frequently stand, walk, use hands, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk or hear
• Lifting Requirements: Up to 25 lbs.
• Environmental Conditions: Extreme heat, temperature changes, noise

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

BENEFITS...

• PTO
• Working in an inclusive community!

DIVERSITY, EQUITY, AND INCLUSION…

At Roberts Resorts & Communities, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.