Marine Technician- Tommy's Boats Walloon

MARINE TECHNICIAN, TOMMY'S BOATS WALLOON

Location: Walloon Lake, MI 49796

Status: Full Time; Hourly; Non-Exempt

COMPANY OVERVIEW

Tommy’s Boats is a Malibu/Axis boat dealership with a sales and rentals department, full-service center, and wake/surf pro shop that strives to provide our customers with the most comprehensive services and a wide range of inventory selections. We are a rapidly growing company with 15+ locations nationwide, including in Arizona, California, Colorado, Florida, Michigan, Nevada, Tennessee, and Texas. When off the clock, our team is surfing, shredding, and soaking up the lake life as much as they can! Our passion for the boating lifestyle creates an enjoyable and relaxing dealership environment while offering a challenging workspace and opportunities to grow within the company. Our mission is to be the number one full-service provider to water sports enthusiasts. For more information, visit our website at www.gettommys.com.

Tommy's Boats Core Values:

• Culture is everything: We are authentic and intentional in the way we work and play. Being stodgy has no place here.
• Stab from the front: We are respectful in the way that we hold one another accountable. No games, no hidden agendas.
• Problem solvers: We value smart people who attack problems head-on and with confidence.
• Resiliency: We thrive on change and growth. We pivot when we need to and re-group quickly.
• Humility reigns: Whether engaging with our teams, customers, or partners, we approach it with the heart of a servant. We are go-givers that believe in creating space for people to grow.

Summary 

The Marine Technician is responsible for providing expert level service to the Tommy’s team, as well as Tommy’s customers by investigating, diagnosing, and repairing issues with boats in an efficient and accurate manner. Tommy’s Marine Technicians are also responsible for providing Tommy’s customers with exceptional customer service, and ensuring each customer leaves with the desire to come back.

Essential duties and responsibilities 

• Expertly diagnose a wide variety of issues based upon experience, analysis, and testing
• Maintain leading-edge knowledge of marine diagnosis technology
• Assist in the training of new Tommy’s technicians
• Perform routine service inspections, test, and lubricate engines and other major components
• Repair a variety of boats including inboard, outboard and inboard/outboard, as well as trailers
• Assist in the setup and testing of new boats
• Ability to summarize and winterize boats of all brands
• Be comfortable using a wide range of shop tools and equipment
• Move boats up to 30’ in length
• Maintain a positive attitude and be a productive member of our team
• Provide our customers with a positive service experience
• Maintain a safe and clean work environment
• Be a problem solver and be willing to tackle anything - Be able to work independently and efficiently
• Provide their own set of hand tools
• Promote the Tommy’s brand
• Any other requests from supervisor

Knowledge, Skills, Abilities

To perform the job successfully, an individual should demonstrate the following competencies:

Technical Skills:  Strong mechanical aptitude, knowledge of engines, knowledge of electrical systems, able to haul, load and unload boats up to 30’ in length.

Trailering: ability to trailer boats safely and efficiently, as well as launch and retrieve them into and out of the water.

Travel: ability to travel to different locations for training and continuous improvements

The requirements listed below are representative of the knowledge, skill, and ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Education/Experience: 2 years of experience in a Technical Repair role preferred
• Computer Skills: Knowledge of Microsoft Office preferred
• Trailering: trailering experience required
• Operation of boats: ability to operate a wide range of different boats required 

WORK ENVIRONMENT and PHYSICAL DEMANDS

The work environment and physical demands listed below are representative of those an employee encounters while performing the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities.

• Work Environment: The noise level in the work environment is usually medium to loud. The shop can be moderately dirty, in the winters is it colder and in the summer it can be hot.  Outdoor work is expected. Work on the water and docks is also expected
• Physical Demands: While performing the duties of the job, the employee is regularly required to stand, sit or crouch for extended periods of time and regularly required to walk. Employee regularly uses hands and fingers to touch, feel, handle. Employee regularly stoops, kneels, bend at the waist, and reaches.   Employee is frequently required to speak and hear.  Must be able to lift up to 80 pounds on occasion.