Club Assistant

Job Title: Club Assistant

Company: Anytime Fitness Robinson

Location: 5470 Campbell's Run Rd, Pittsburgh, PA 15205

Job Type: Part-Time

Overview:

As a Club Assistant at Anytime Fitness Robinson, you will play a crucial role in ensuring the smooth operation of the gym by handling various administrative and customer service tasks. Your main responsibilities will revolve around engaging with potential and existing members, managing/booking appointments, and contributing to the overall cleanliness and organization of the facility.

Key Responsibilities:

1. Lead Generation:

   • Proactively call and follow up with leads to provide information about Anytime Fitness membership options.
   • Utilize effective communication skills to engage and motivate potential members to visit the gym.

2. Appointment Booking:

   • Efficiently schedule and manage appointments for prospective members to tour the facility and learn about membership benefits.
   • Ensure a seamless booking process to enhance the overall member experience.

3. Member Engagement:

   • Contact delinquent members to discuss outstanding payments, providing support and solutions to retain their membership.
   • Foster positive relationships with current members through regular communication, addressing concerns, and promoting gym activities.

4. Membership Sign-Ups:

   • Guide interested individuals through the membership sign-up process, explaining membership options, fees, and benefits.
   • Accurately input member information into the system to maintain up-to-date records.

5. Gym Cleanliness:

   • Help assist in keeping cleanliness of the gym (restocking, laundry, vacuuming/mopping, etc.)
   • Conduct regular checks to ensure equipment is organized, and facilities are well-maintained.

Qualifications:

• Strong interpersonal and communication skills.
• Customer-focused with the ability to engage and connect with diverse individuals.
• Detail-oriented and organized, with the ability to manage appointments and data accurately.
• Previous experience in customer service or sales roles is a plus.
• Basic knowledge of fitness and gym operations.

Working Hours:

This is a part-time position that requires evenings, Saturday mornings, & non-major holiday coverage.

The schedule consists of: Monday- Thursday 5pm-9pm & Saturday 10am-2pm