Quick Lane Advisor

FOUNDATION AUTOMOTIVE is seeking a highly motivated and experienced Quick Lane Advisor at CASTLE ROCK FORD to oversee our dealership operations. The Quick Lane Advisor position interacts with customers to evaluate vehicle service needs, to offer additional needed services and to write up the repair order. The Quick Lane Advisors position is responsible for a high level of customer interaction as well as coordinating repair order completion with the quick lane technicians and parts department.

Why Foundation Automotive?

• Personal Automotive Discounts at all of our participating dealership partners
• Full Medical, Dental, Vision, Life Insurance & 401K Benefit Options
• Employee Appreciation Events and a family-oriented and people first culture
• FSA & HSA Accounts Available
• Company sponsored lunches
• Travel Assistance and Insurance

Responsibilities:

• Set, confirm and prepare for appointments with customers to expedite their service experience.
• Greet customers in a timely and friendly manner and develop customer loyalty.
• Determine vehicle service needs based on customer information and a vehicle walk- around.
• Use a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle.
• Produce repair orders for customers with full transparency including cost and time estimates.
• Communicate frequently with technicians and parts department to ensure timely completion of work.
• Contact customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Follow-up with customers on the status of their vehicle, based on customer specifications.
• Create a positive vehicle delivery experience for the customer.
• Meet customer service standards by achieving ‘above district’ customer service information “CSI” scores.
• Establish personal income goals that are consistent with dealership standards of productivity and devise a strategy to meet those goals.

Requirements

• High School diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Ability to sell a minimum quota according to dealership standards
• Valid driver’s license and acceptable driving record
• Successful completion of pre-employment screening
• Authorization to work in the USA

Who We Are: Foundation Automotive is a growing automotive group with thirty-seven dealerships across the United States. Our vision is to be the North American benchmark for top-tier automotive solutions and a company of trust, excellence, and innovation for our customers and employees – our mission is to provide modern automotive solutions across North America. We enrich the lives of our customers and employees by putting our Core Values first and are in the business of helping people succeed.

Our brands share a common vision that allows us to drive forward Employee Empowerment, Customer Satisfaction, Teamwork, Honesty, and Integrity, Innovation, and Continuous Improvement.

Together, we are Foundation Automotive.

Additionally, Foundation Automotive has assembled an all-star executive management team that has a shared vision of a People-first oriented culture. As an organization that values integrity and doing what is right, you can rest assured that we can be held accountable for your success as well as delivering on a progressive open-door policy.