General Manager

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Fit Factory is a 7 location health club brand. Fit Factory is a full service health club with a luxury studio experience. We provide an incredible value for a low price point so that our members have the experience they crave, for the price point that allows them to enjoy life outside the club. Were on a mission to radically serve our members, empower our team through career opportunities and to support our communities and others in need.

A Fit Factory Assistant Manager is a role model to the Front Desk Staff as well as an assistant to the
General Manager. In the absence of the General Manager, the Assistant Manager takes responsibility for
the club. The position requires a positive attitude, a growth mindset, and discipline to achieve
performance excellence.

Essential Duties and Responsibilities:
Responsible for providing the first positive impression of our health club.
Assist the General Manager in managing, training & developing the front desk team members.
Interact with customers by telephone or in person to provide information about Fit Factory and
rectify concerns; ensuring Member satisfaction and retention.
You will be responsible for servicing existing members inquiries, and looking for opportunities to
further serve them by booking additional services. This will include fitness consultations, free
classes, and other amenities to encourage renewals, upgrades and referrals.
Maintaining membership sales KPIs and meeting set monthly targets.
Executing on all tasks & projects delegated by the General Manager.

Leadership and Management:
Assists in overseeing and assuming responsibility for the general club operations including
management of all Front Desk, and Porter. Works with the department managers to achieve
success for the entire club.
Fully understands and adheres to the companys Mission Statement, core values and overall
culture of Fit Factory, leading by example and holding all team members accountable.
Effectively manages and communicates Policies and Procedures to make sure they are being
adhered to.
Responsible for assisting in the coverage of open shifts.
Strives to continuously coach, motivate and develop all team members.

Sales & Goals:
Maintains Fit Factorys Company KPIs standards, sets the example for the rest of the staff.
Provides regular feedback to the Front Desk Staff to help understand and improve the clubs
needs in order to achieve a high level member experience.

Communication:
Communicates daily to the General Manager to provide an update of the clubs performance and
status.
Holds check-ins with staff members on a weekly basis to provide feedback and development.
Informational and Motivational messages for the team in WhatsApp group
Communicates with the in house cleaning team member(s) to discuss the overall cleanliness of
the club and provide direction and feedback.
Club Management:
Performs weekly schedule for the club based on needs of the business while meeting club
budgets.
Personally takes the lead and holds all club employees to the high standards that Fit Factory puts
forth.
Conducts detailed club inspections multiple times per day to ensure the maintenance standards
are being met.
Ensures all signage tvs and marketing is current and up to date.
New hire onboarding and training for Front Desk Staff, prepares team members for final testing
with the General Manager.
Continues ongoing training with the Front Desk Staff, Porters and Babysitters.

Physical Demands:
While performing the duties of this job, the employee is regularly required to talk or hear. This role will
require walking and standing during the entire shift, or remain stationary for long periods of time. This
would require the ability to lift weights, 5lbs up to 100lbs and bend or stand as necessary. This position
will also require frequent washing of hands.

Work Environment:
This position operates in a fast paced health club environment. This position routinely uses office
equipment such as computers and phones, as well as assisting with general cleaning and upkeep of the
facility when called upon.

Schedule Expectations:
The Assistant Manager is expected to adhere to the schedule set forth by the General Manager based on
the clubs current needs. The Assistant Manager position is expected to be flexible with their schedule
and work in accordance to the needs of the business. The position requires night and weekend hours,
acting as manager on duty when the General Manager is not scheduled.