Seasonal Head Housekeeper

Department: Rooms

Reports to: General Manager

Summary:

Directs housekeeping program to ensure clean, orderly and attractive conditions of the
lodge by performing the following duties personally or through housekeeping staff
members:

Responsibilities  

• Provides excellent guest service.
• Is thoroughly familiar with the property and all its services. Is generally familiar with other lodges and activities in CSP.
• Establishes standards and procedures for work of the housekeeping staff. Trains staff members.
• Plans work schedules to ensure adequate service.
• Is responsible for the cleanliness of guest rentals, lodge commons and of the department.
• Regularly inspects and evaluates physical condition and cleanliness of establishment.
• Submits to management recommendations for painting, repairs, furnishings, relocation of equipment and reallocation of space.
• Periodically inventories supplies and equipment and orders supplies.
• Investigates new and improved cleaning instruments and methods.
• Communicates regularly with front desk staff to update their available rooms.
• Maintains Lost Found items securely and keep current log of same. Handles return of property according to lodge policy.
• May be assigned other duties, sometimes in other departments, as the need arises to support fellow staff members in achieving the company mission.

Supervisor Responsibilities:

Directly supervises 10-to-20 associates in the housekeeping and laundry departments.
Carries out supervisory responsibilities in accordance with the organization’s policies
and applicable laws. Responsibilities include training associates; planning, assigning
and directing work; appraising performance; rewarding and disciplining associates;
addressing complaints; and resolving problems.

Qualifications

• To perform this job successfully, an individual must be able to perform each
  essential duty satisfactorily. The requirements listed below are representative of
  the knowledge and/or ability required.

Education/Experience Preferred:

• High school diploma or general education degree (GED) or one-to-three months of related experience and/or training or equivalent combination of education and experience.

Reasoning Ability:

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Requirements:
The physical demands described here are representative of those that must be met by
an associate to successfully perform the essential functions of this job:

• Requires grasping, writing, standing, walking, repetitive motions, listening and hearing abilities and visual acuity.
• Talking and hearing occurs continuously in the process of communicating with guests, supervisors and other associates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Required to use hands, reach with hands and arms, climb or balance, and kneel, crouch, or crawl.
• The associate must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Work Environment:

The work environment characteristics described here are representative of those an
associate encounters while performing the essential functions of this job. While
performing the duties of this job, the associate is regularly exposed to outside weather
conditions. The associate is frequently exposed to toxic or caustic chemicals. The noise
level in the work environment is usually moderate.

I have read this job description and understand its contents. Furthermore, I verify that I
am able to meet all criteria as detailed above and am capable of performing all tasks
described. I also understand that no written job description can detail every aspect of a
job and realize that I may be asked to work in other areas besides my primary position.

About Us: At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.