Program Manager

POSITION SUMMARY:

Position Title: Program Manager

Offered Benefits: Medical, Vision, and Dental

Work Schedule: 40 hrs/wk (1.0 FTE)

Position Type: Full-Time, Salaried OT Exempt

Supervisor: Drop-In Services Director

Location: Salem Drop-In Center

DESCRIPTION:

Reporting to the Drop-In Services Director, the Program Manager is responsible for leading, supporting, motivating, and inspiring an energetic team of staff. This position supervises staff that provide community-based services in their assigned area or region. As a supervisor, the program manager is required to assign duties, schedule meetings, provide coaching, and discipline employees as needed. Furthermore, the Program Manager is tasked with maintaining communication with youth participants and their families, as well as networking and building relationships with community partners and professionals.

TIME COMMITMENT:

The employee who fills the program manager position is expected to make a minimum of a one (1) year commitment.

SPECIFIC RESPONSIBILITIES INCLUDE:

• Sharing lived experience to provide peer support to young adult participants and helping them navigate the system(s) they participate in (mental health, addiction/recovery, incarceration/juvenile justice, Oregon Youth Authority, foster care, education, LGBTQ+, etc.);

• Organizing and executing additional meetings or communication regarding support, resources, and crisis intervention as may apply;

• Meeting with youth and their families during the enrollment phase to review expectations and address questions;

• Acting as a partner and an intermediary between formal mental health staff and peers by providing/advocating for recovery-based services, assisting young people in receiving services that suit their recovery, meeting with providers to improve relations, and role modeling effective problem-solving skills;

• Managing and facilitating youth groups, which may include the creation of weekly curriculum topics, coordination of guest speakers, leading youth activities, and provision of transportation to youth participants;

• Documenting and reporting cases of abuse or neglect to the Oregon Department of Human Services;

• Collecting paperwork and complying with confidentiality procedures, tracking attendance of youth and volunteers, and inputting data into data tracking software;

• Organizing and executing weekly staff meetings, providing supervision to team regularly, and reporting to and communicating with supervisor;

• Attending weekly staff meetings, reporting to and communicating with supervisor;

• Traveling to attend one-on-ones, community meetings, and when necessary;

• Networking and maintaining positive relationships with community partners and agencies, tabling at community events, and presenting;

• Tracking of expenses/mileage on a YE-approved expense tracking program (currently Tallie);

• Recording hours worked into YE-approved time tracking program (currently TimeTracker);

• Complying with all current policies as written in the Youth ERA Employee Policy Manual; and

• Performing other assigned duties.

REQUIREMENTS:

• Bachelor’s degree or equivalent leadership or managerial experience.

• Ability to travel and willingness to work evenings and weekends as required.

• Valid driver’s license, reliable vehicle, and car insurance.

• Willingness to update job knowledge by participating in educational opportunities, reading professional publications, maintaining professional networks, and attending trainings.

PROFESSIONAL COMPETENCIES:

• Excellent interpersonal skills, including the capacity to communicate and, work effectively with individuals from diverse backgrounds and cultures.

• Ability to build/sustain collaborative working relationships with staff, supervisors, and others as appropriate.

• Willingness to address and work to eliminate personal biases and prejudices.

• Ability to work independently and collaboratively.

• Demonstrated social/situational problem-solving skills.

• Demonstrated ability to manage people and programs and develop strategies to achieve operating goals.

• Ability to pay strong attention to detail, analyze information, and remain results-driven.

• Ability to meet strict deadlines, manage time effectively, multitask, and prioritize work.

• Outstanding oral/written communication skills and strong organizational skills.

• Excellent advocacy and public speaking skills.

• Ability and willingness to learn about youth culture and the organization's history, mission, demographics, programs, etc. in order to persuasively articulate how Youth ERA distinguishes itself from peer organizations.

• Proficiency in the use of computers, their routine software applications (i.e. Microsoft Office, Word, and Excel), and Google applications (i.e. Gmail, Hangouts, and Google Calendar).

PREFERRED QUALIFICATIONS:

• Understanding of peer support, youth advocacy, and the youth movement and the ability to discuss it intelligently with professionals and the public.

• Familiarity with and understanding of the Youth Bill of Rights and support principles, youth and young adult culture, and issues affecting families (i.e. mental health, juvenile justice, child welfare, etc.) across the country.

• Identification as a peer with lived experience in youth/young adult-serving systems (i.e. mental health care, addiction/recovery, juvenile justice, Oregon Youth Authority, foster care).

• Marketing and/or community outreach experience

• Multilingualism (especially in Spanish and English).

PREFERRED CERTIFICATIONS:

• First Aid Certification

• Cardiopulmonary Resuscitation (CPR) Certification

• Oregon Food Handlers Card

• Crisis management