IT Analyst

White Horse Village (WHV),a retirement community located in Newtown Square, PA is seeking to add an IT Analyst to our team! WHV offers housing and healthcare services for seniors, living out its mission to intentionally create opportunities for extraordinary living in a vibrant, diverse community through personal growth, connectedness and relationships seeks team members committed to quality service who are looking to make a difference in our residents lives. WHV offers its full-time team members a very competitive benefits package that includes medical, dental & vision insurance, short term disability insurance, 403B with company match after one year of service, and generous paid time off and much more.

The primary purpose of the IT Analyst is to support the WHV team members and residents in their use of technology; work with team members to develop solutions that will make their contributions to WHV more effective and efficient; implement new technology, as needed and support existing technology, as needed.

Duties

• The IT Analyst supports application users during and after technology implementation
• The IT Analyst learns existing processes, applications & technologies
• The IT Analyst gathers input from stakeholders on processes and applications through interviews, observation & brain storming
• The IT Analyst documents processes and input on applications
• The IT Analyst researches and proposes solutions for issues with processes and applications
• The IT Analyst becomes the resident expert in one or a few of the technologies that we use at WHV (Audio Visual systems in particular)
• The IT Analyst keeps current with new technology in the Senior Living industry
• The IT Analyst develops SQL queries, reports, dashboards using various analytic tools
• The IT Analyst analyzes, maintains, provides user training and support for clinical software applications.
• The IT Analyst stays current with technology through seminars, educational opportunities, trade magazines, etc.
• The IT Analyst analyzes problems, determines cause and initiates corrective action.
• The IT Analyst performs all other duties as assigned by the Director of IT, V.P. of Health Care Center, and /or the V.P. of Finance.
• The IT Analyst backs up to System Administrator and other IT Analysts, as needed.
• Performs all other duties as assigned

Requirements:

• Bachelor’s degree preferred
• Up to 1 year of technical work experience
• Desire to learn
• A basic understanding of systems
• A basic understanding of data constructs
• Experience with SQL, report writing
• The ability to take ownership of an issue and work toward a solution
• Ability to listen, ask questions, understand issues and communicate your perspective on an issue
• Ability to facilitate meetings and gather information from stakeholders
• Ability to document processes and stakeholder input
• Ability to manage relationships with vendors
• Ability to organize many pieces of information and form a logical course of action to resolve an issue