Real Estate Operations Director

Reston, VA is looking for an elite individual to join the CityScape Metro team as the Director of Operations! The ideal candidate is someone with a sharp eye for detail, a passion for helping people, and a proven ability to successfully manage multiple tasks and processes. This person should be someone who knows how to manage, recruit, and hire individuals with the necessary skills and experience. The perfect candidate should understand the value of urgency but also have the patience and understanding to ensure quality work is always achieved.

We are looking for someone reliable and trustworthy, with a work ethic that is higher than the average and a thirst for taking on new challenges and accountability for results. The Operations Director will have the important job of managing the listing-to-contract process from behind the scenes. We need someone who is tech-savvy and a solutions-oriented problem solver. If you have the experience and success in growing an organization through back-end support, then this position is a perfect fit for you!

$60,000 - $100,000

• Manage the administrative side of the listing process from pre-listing to contract
• Implement and improve all systems for the listing and closing process
• Client Care – make each client feel like they are the only client we have – solve problems, provide service, exceed expectations
• Work closely with agents - handle all administrative tasks to ensure agents’ focus is only on sales
• Maintain database, assist with client events
• Maintain an operations manual/websites/videos that document all listing and closing systems and standards
• Create and maintain templates in Google Drive for listing and closing processes
• Ensure compliance with CityScape Metro's standards and regulations

• Systems Driven - the ability to automate repetitive tasks, track, and make efficient
• Experience running back-end offices with stellar recommendations
• Experience supporting an organization to double and triple its growth
• Problem solver
• Implementer
• A true professional, who supports the entire team in achieving their goals
• Reliable and dependable

Knowledge / Skills / Traits

• Strong technology skills
• Strong written and verbal communication skills
• Exceptional organizational and project management abilities
• Great ability to focus amidst chaos
• Superb people skills
• Detail-oriented
• Calm under pressure
• Solutions-oriented
• Flexibility
• Self-directed
• Proactive, goal-oriented, and accountable
• MS Office Suite (Word, Publisher, Excel, PowerPoint), Google Drive/Calendar, Social Media)
• Experience with any of the following is a plus: CINC, MailChimp, SlyBroadcast, CTE, Google Business, MRIS, Infusionsoft

CityScape Metro Group has grown by over 400% in the past year and it wasn't by accident. As a part of the top 1% of Realtors in the World under 40, we are one of the fastest-growing Real Estate companies in the Northern Virginia, DC, Maryland region. This career will not only help you focus on your strengths, but leadership positions will also present themselves to the right candidates.

We have successfully doubled our business each and every year and are looking for the right candidates.