Aftermarket Sales and Customer Experience Specialist

Join the Safford Brown Mazda Fairfax Team!

Are you ready to take your career to the next level with a leading automotive group? Safford Brown Mazda Fairfax is looking for a passionate and customer-focused Aftermarket Sales and Customer Experience Specialist to join our growing team. If you have a dedication to providing exceptional service, this is the opportunity you've been waiting for.

Qualifications:

• Customer Service Excellence: Proven customer service experience, superior communication, and follow-through skills are essential. A great attitude and outstanding work ethic will set you apart.

• Interpersonal Skills: Excellent interpersonal and communication skills are a must, as you'll be engaging with customers both online and in person.

• Motivation: We're seeking self-motivated individuals with a goal-oriented mindset who thrive in a fast-paced, customer-centric environment.

• Automotive Experience: Experience within the automotive industry is a plus but not required; we value your potential and dedication.

Responsibilities:

As an Aftermarket Sales and Customer Experience Specialist at Safford Brown Mazda Fairfax, your role will encompass a range of exciting responsibilities:

• Coordinate Aftermarket Sale Activities within the Dealership.
• Take charge of the customer experience, ensuring their satisfaction at every touchpoint.
• Sell products and accessories for sold vehicles, explaining the benefits of protection packages and product guarantees.
• Engage with customers via phone, online, and face-to-face interactions.
• Efficiently process aftermarket orders and document customer purchases.
• Provide assistance to customers after the sale, addressing their questions and scheduling needs.
• Collaborate with the Finance Department on document handling.
• Engage with customers to understand their needs and guide them through the vehicle selection process.
• Build and maintain strong customer relationships through exceptional communication and follow-up skills.
• Collaborate with our sales team to achieve individual and dealership sales targets.

Benefits:

• Competitive Compensation Package.
• Corporate Training and Mentor Program to support your growth.
• Involvement with one of the area's largest dealer groups.
• Promotion opportunities within the first 6 months.
• 401(k) Retirement Plan with employer contribution.
• Medical, Dental, Vision, FSA, HSA plans.
• Short and Long-Term Disability, Life, Accident, and Critical Insurance.

We're looking for tech-savvy candidates, and for your convenience, we only accept online applications. Take the first step towards an exciting career in the automotive industry by applying below! Join us at Safford Brown Mazda Fairfax and be a part of our success story.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Note: Only qualified candidates will be contacted for an interview.