Public Safety Dispatcher Supervisor

Job Purpose/Summary Under general supervision, performs duties associated with receiving emergency and non-emergency calls for Police service and dispatching appropriate units to assist the public. About the City of Banning The City of Banning is located in the San Gorgonio Pass area of Southern California. The community of over 30,000 people is diverse with income levels slightly lower than other areas of Riverside County. However, growth and development are occurring rapidly, which will create new jobs, increase the population, and raise income levels. Our employees are the most important asset in preserving our Proud History, Creating a Prosperous Tomorrow, and responding to the communitys needs. The City provides competitive salaries, outstanding benefits, and professional growth opportunities. City Vision The City of Banning promotes and supports a high quality of life that ensures a safe and friendly environment, fosters new opportunities, and provides responsible, fair treatment to all and is the pride of its citizens. Core Values Customer Service Excellence : We excel in what we do by staying responsive, flexible, patient, effective, and professional. Integrity : We are ethical, accountable, and compliant with our responsibility to the public and community. Teamwork : We work together maintain great communication and respect and foster a fun atmosphere to take pleasure in what we do. Yes-Minded : We recognize diversity and maintain a positive attitude to do all we can to serve the community most safely and responsibly. Performance Expectations Management: Able to independently assess and organize personal work performance while contributing to the overall organization. Teamwork: Demonstrates ability and willingness to work collaboratively with a team. Communication: Communicates effectively with peers, supervisors, subordinates, and individuals to whom service is provided. ESSENTIAL FUNCTIONS: The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification. Shown are duties intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. REPRESENTATIVE DUTIES: Depending on the area of the assignment, duties may include, but are not limited to the following: Provides day-to-day direction of the work of the public safety dispatch section. Assists in the development and implementation of goals, objectives, policies, procedures, and work standards for the section. Provides training and development of assigned staff. Provides technical assistance for staff in resolving difficult phone, and dispatch problems; prepares and maintains a variety of written and computerized reports, including worksheets, incident reports, and equipment maintenance and repair requests. Provides information to the public or to City staff which may require the use of judgment and the interpretation of policies, rules and procedures, and laws governing access to police records. Ensures that confidentiality is maintained regarding police records per current statutes and court decisions. Recommends special work required or necessary maintenance on telecommunication and other equipment and coordinates work schedules with section requirements. Coordinates telecommunications work with other City departments and outside agencies. Participates in the selection and evaluation of staff; ensures that Departmental and section guidelines are followed in the dispatch of Police Officers. Provides court testimony related to section records and 911 voice tapes as required. Personally, performs telecommunications, and dispatch as required. MINIMUM QUALIFICATIONS: A high school diploma or GED AND five (5) years of police dispatch experience with possession of a P.O.S.T certification in public safety communications. Must have at least two (2) years experience as a Communications Training Officer or equivalent. Must have Supervisor experience. Preferred Qualifications: Emergency services dispatching experience, or experience, paid or volunteer, in a law enforcement agency, or completion of a POST Dispatcher training course, or courses in Administration of Justice and/or Criminal Justice is PREFERRED. KNOWLEDGE and SKILLS: Knowledge of applicable City, County, State, and Federal statutes, rules, regulations, ordinances, codes, administrative orders, and other operational guidelines and directives. Knowledge of the procedures and terminology used in 911 police and emergency radio and telephone communications. Knowledge of the principles and practices of employee supervision, including work planning and scheduling, training, evaluation, and discipline. Skill in reading, understanding, interpreting, and applying relevant City, County, State, and Federal statutes, rules, regulations, ordinances, codes, administrative orders, policies and procedures, and other operational guidelines and directives. Skill in assessing and prioritizing multiple tasks, projects, and/or demands. Skill in establishing and maintaining effective working relations with co-workers, staff, vendors, contractors, visitors, the general public, and others having business with the City of Banning. Skill in operating telecommunications center equipment including radios, pagers, computers, and related systems. Skill in organizing, assigning, reviewing, directing, and evaluating the work of assigned staff. Skill in remaining calm and exercising sound independent judgment and decision-making in daily work activities and emergency situations. Skill in communicating tactfully with the public and others encountered in the course of work. Skill in maintaining accurate records and preparing clear and concise written materials. Skill in training and evaluating dispatchers. License and Certification Requirements: Must successfully complete a comprehensive background investigation, including a polygraph exam and psychological evaluation. Must have at the time of application, or be able to obtain within twelve (12) months from hire date and maintain, a State of California Police Officer Standards and Training (POST) Dispatcher Certificate. Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Must be available to work a varying schedule including weekends, weekdays, evenings, and holidays (hours and days are adjusted as needed by the Department). Occasional attendance before or after regular work hours may be required. Work is primarily performed in an office that is busy, oriented to public service, and subject to occasional work interruptions. The noise level in the work environment is usually quiet while in the office and moderately loud when in the field. Physical Requirements: The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this classification, an incumbent is regularly required to use hands and fingers to handle and/or feel. The employee is frequently required to talk, hear, sit, and reach with hands and arms. The employee is occasionally required to walk, climb, or balance and stoop, kneel, or crouch. The employee must regularly lift and or move up to twenty (20) pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The City of Banning is an equal-opportunity employer. All employees and candidates for employment will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex/gender, race, national origin, religion, creed, color, marital status, veteran status, age, national origin, pregnancy, sexual orientation, gender identity, disability, genetic information, or any other basis prohibited by law. While requirements may be representative of minimum levels of knowledge, skills, and abilities to perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. This job description does not constitute an employment agreement between the Employer and Employee and is subject to change as the needs of the Employer and requirements of the job change. #J-18808-Ljbffr