Loss Management Representative

Sound is looking for...

A Loss Management Representative! Your primary responsibilities as a Loss Management Representative is to maintain control of delinquent loan accounts and pending late-payment reminders. You will also monitor member accounts and take appropriate action. Additionally, you will contact members by telephone, written correspondence and/or through outside collection services to resolve delinquent status. Finally, you will maintain accurate record of past due accounts and collection efforts and continue with follow-up actions.

At Sound you will experience...

• Our purpose which is "to stand with you through all waves of life". Every day, our employees help us to live this purpose. We believe in empowering our employees to do the right thing.
• A diverse workforce with an inclusive and supportive environment.
• Besides competitive pay, we offer career growth, and we hold a benefits package that's consistent with our purpose, personalities, and values.
• Teams that are living out the credit union philosophy of "people helping people".
• Fellow employees who are dependable, genuine, inclusive, and resourceful.
• Leaders of Sound Credit Union who embrace our Brand Purpose. At Sound, we recognize our actions strongly impact our Brand-led culture. Therefore, we commit to consistently serve as Brand Advocates by modeling desired behaviors to inspire others through being Supportive, Open, Unified, iNclusive, and by Doing the right thing.

As a Loss Management Representative you will...

• Contact members by telephone, written correspondence and/or through outside collection services to resolve delinquent status. Negotiate and coordinate payment arrangements with members; originate loan extension and work out agreements. Complete all skip-tracing efforts. Prepare regular reports and summaries of delinquent account activity. Document collection efforts and continued follow-up actions.
• Be responsible for the recovery of balances on charged-off loans. Recommend charge-offs, repossessions, and legal action.
• Act as the credit union representative dealing with bankruptcies, small claims court, collection agencies, credit meetings, and attorneys, as required.
• Be responsible for the handling of bankruptcy accounts; review and monitor bankruptcy accounts, as assigned.
• Be responsible for insurance follow up procedures on vehicles; administer Collateral Protection Insurance (CPI) policy placement and account adjustments, as assigned.
• Administer payment processing for Consumer Credit Counseling Service and Chapter 13 payments, as assigned.
• Respond to credit bureau disputes; act as Automated Universal Data (AUD) initiator and respondent, as assigned.
• Provide high priority to member satisfaction; act in accordance with Sound Credit Union's Brand expectations.
• Report to work on time, as scheduled and abide by Sound Credit Union's Personnel Policy concerning attendance.
• Maintain intra/interdepartmental workflow by providing information to and cooperating with co-workers and working on variety of special department projects as needed.

Our ideal candidate will bring to the team...

• Two years of experience in the account collection field required, preferably in a financial institution.
• High School Diploma or equivalent required.
• Knowledge of collection practices, laws, and regulations.
• Knowledge of local, state, and federal laws and regulations applicable to industry.
• Knowledge of financial institution procedures, services, and programs.
• Ability to understand the particulars of monetary transactions.

In addition:

• Must be bondable
• Employer sponsorship to secure or maintain employment authorization not available

As a team member of Sound, you will receive...

• These benefits in support of a true work/life balance:
  • Full medical, dental, vision, and disability for the employee [yourself] with premiums paid by Sound
  • 401(k) with 4% match - Plus discretionary profit share of up to 5% of annual salary
  • Employee assistance program for wellness counseling
  • Free and/or discounted banking services with Sound
  • Three weeks Paid Time Off (PTO) accrued annually
  • Gym/lifestyle reimbursement
  • Employee bonus program
  • Paid federal holidays
  • Tuition assistance
  • ORCA pass
• Incentives available for multilingual speakers

Your compensation:

At Sound Credit Union we believe in paying our employees a fair and living wage. Individual offers are made dependent upon a candidate's prior experience and education level as it pertains to their role. This strategy promotes a talented and empowering work environment that we hope you will be a part of! Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates, which allows us to offer merit-based salary increases.

Minimum: $21.15
Midpoint: $26.44
Maximum: $31.73

Your hours:

A hybrid schedule Monday - Friday from 9:30 am - 6:00pm with occasional Saturdays as needed.

In your role you will have the ability to combine in-person and remote work.

About Sound Credit Union...

Sound Credit Union (Sound) was founded in 1940 and is one of Washington State's largest credit unions. We have 26 full-service branches located throughout the Puget Sound region. At Sound, we pride ourselves on making connections with our members, employees, and community. We'd love to share more about why Sound is somewhere you want to be, apply now, and visit our website at: .

The future is in our hands...

Sound Credit Union is proud to be an Equal Opportunity and Affirmative Action employer that is committed to diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, veteran status, disability, age or any other protected status.

People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply!