Visitor Services - Driver

Maryland Zoo is an EEO employer - M/F/Vets/Disabled

General Summary: The Visitor Services Agent -Driver is responsible for safelytransporting guests between designated areas in company registered vehicles andequipment in a manner which promotes a positive Zoo experience and demonstratesunparalleled customer service. Thisposition requires a flexible schedule to include weekends, holidays, andspecial events. The Visitor Services Agent - Driver, will report directly tothe Assistant Director of Visitor Services, Park Operations & Facilities.This position is not responsible for performing maintenance or repairs onequipment.

Essential Functions:

PrimaryFunction:

? To transportguests safely to and from designated locations on shuttles, mobility vehicles,and train;

? Drive vehicle incompliance with all state driver's licensing requirements, department, and zoowide safety policies;

? A secondaryassignment may include operating the carousel, golf carts, gator, trash truckand refuse vehicle

? Interact in aconsistently pleasant and helpful manner to fellow employees, guests, vendors,and other visitors of the Zoo and demonstrate the highest standards of internaland external customer service;

? Assist withcompleting daily operations checklist on zoo shuttle and train;

? Use train andshuttle intercoms to greet and welcome guests, provide safety instructions, andmake any other necessary announcements;

? Monitor guests'behavior to ensure their safety on and around the shuttle, train, mobilityvehicle and carousel;

? Load and unloadresponsibilities associated with Zoo shuttle, train, mobility vehicle andcarousel;

? Safely andefficiently assist with operating assigned equipment;

? Ensurecleanliness of all shuttle vehicles and equipment and train, including shuttleand train stops and surrounding areas;

? Provide guestcontrol, including challenging situations;

? Provide guestswith information on all aspects of the Zoo experience such as exhibits,on-ground activities (including times and locations), routes through the Zoo,construction, shuttle, train, and membership information;

? Assist with snowremoval as needed:

? Monitor andvalidate memberships of guests at the Zoo entrance as needed;

? Perform otherduties as assigned; and,

? Adhereto all policies and procedures of the Zoo.

Communication (Internal and External):

? Responsible forkeeping Director, Managers, and Supervisors fully updated on any issues that mayoccur during daily operations;

? Report safetymatters to management and/or security immediately;

? Respondappropriately to guests' questions, comments, or concerns;

? Communicate withZoo staff by radio contact as neededfollowing proper radio etiquette and protocol at all times; and,

? Contact anappropriate staff member necessary to resolve guest issues.

Management of Resources (financial, human resources,facilities):

? Assist inmaintaining accurate documentation in compliance with safety standards to includedaily checklists, maintenance logs, and training hours logs; and,

? Distribute Zooliterature, including but not limited to: maps, event flyers and commentcards, while maintaining accurate supply of the same.

Minimum Qualifications:

Hospitality:

? Friendly andoutgoing;

? Possess apositive and patient attitude;

? Possess excellentverbal communication skills; and,

? Adaptability-Willingness to work until the last guest has left Zoo grounds each scheduledday.

Education:

? High SchoolDiploma or equivalent.

Experience/Training:

? Must be 21 yearsold and possess a valid driver's license.

Working Conditions:

? Must be able tostand and remain active for an eight hour shift;

? Must be able towalk large areas of the Zoo as needed;

? Must be able to workin an outdoor weather environment in all seasons and weather, includingheat/humidity, cold temperatures, and/or wet conditions;

? Ability to work aflexible schedule to include weekends, holidays, and special events; and,

? Must be able toexert up to 50 pounds of force to lift, push, pull, carry, or otherwise moveobjects.

Equipment:

? Must be able tooperate a variety of equipment including but not limited to shuttles, mobilityvehicle, train, carousel, golf carts, gator, trash truck, refuse truck, two-wayradio, telephone, etc.

Traits Desirable:

? Ability to workwith individuals from a wide variety of ethnic, cultural and economicbackgrounds; and,

? Ability toidentify and resolve guest issues.

Disclaimer:

Thestatements above are intended to describe the general nature and level of workbeing performed by employees assigned to this classification. They arenot intended to be construed as an exhaustive list of all responsibilities,duties and/or skills required of all personnel so classified. Therefore,management reserves the right to revise the job or to require that other ordifferent tasks be performed when circumstances change.

Please visit our careers page to see more job opportunities.