Assistant Executive Housekeeper

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES

IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK:
https://www.myworkday.com/mohegan/d/inst/1$9925/9925$1672.htmld

Pledge for Success:

We are dedicated to hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary:

Assists with the management of the housekeeping services of the hotel in a manner which will maintain high standards of service and hospitality consistent with the policies and procedures set forth by the management of the hotel.

Primary Duties and Responsibilities:

• Promotes superior guest service.
• Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tlcn and the Core Values of ilani.
• Organizes and manages the daily operations of the housekeeping staff by overseeing the cleaning and sanitation of guest rooms, public areas, and Heart of House.
• Performs daily inspections of guest hotel rooms, bathrooms and public areas for cleanliness, appearance, and organization according to department standards.
• Conducts departmental and pre-shift meetings When Executive Housekeeper is not available.
• Assists Executive Housekeeper with departmental strategic plans and goals.
• Follows up with guests to ensure that customer satisfaction goals are met.
• Responsible for the training, scheduling, evaluating, and counseling of the housekeeping staff.
• Prepares department schedules and labor and productivity reports.
• Ensures accurate key control.
• Directly oversees the laundry operation.
• Instructs employees on the proper use of equipment and chemicals per the ilani Occupational Safety and Health Ordinance.
• Provides feedback on survey inspections scores.
• Assists in the development of action plans and projects for sections that need cleaning improvements.
• Maintains a clean, safe, hazard-free work environment.
• Reports repairs and replacement of equipment, as needed.
• Ensure proper recycling procedures are adhered to.
• Assists with ordering needed supplies through the inventory control system.
• Ensures guest requests are fulfilled in a timely manner.
• Performs other duties as assigned.

Minimum Qualifications:

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
• Two (2) years of supervisory experience in a large, fast-paced hotel environment.
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• Must have a thorough understanding of cleaning equipment, supplies and chemicals.
• Previous customer service experience.
• Excellent written and verbal communication skills.
• Excellent organizational and multi-tasking skills.
• Basic knowledge of Word, Excel, and Outlook.
• Ability to manage multiple priorities.
• Knowledge of necessary property management systems
• Proficient with rapid response and property management systems.
• Must complete full training on chemical usage, MSDS, OSHA regulations, Hazardous Communication, Blood borne pathogens and all other safety regulatory procedures.
• Must be able to stand for long periods of time with frequent reaching, lifting, and bending
• Must be able to lift 40 lbs.
• Must be able to work various shifts and flexible hours.
• Must be willing to work in a smoking environment.
• Must be willing to adhere to company health and safety measures.

Preferred Qualifications:

• Supervisory experience in the housekeeping department of a high-volume Casino Resort preferred.
• 3-4 Diamond housekeeping experience preferred.

Work Shift:

Regular

Knock, knock. Hear that sound? That's opportunity!