Customer Service Representative

>> Customer Service Representative Customer Service Representative Summary Title:Customer Service RepresentativeID:2022-2Location:Lafayette, INDepartment:Customer Service Description **Overview**

The Customer Service Representative is responsible for providing exceptional customer service to our OEM and distributor clients. Position also serves as a liaison between Regional Sales Managers/Manufacturing Representatives, Manufacturing/Operations, Production Capacity Planning, Technical, Shipping and Fabrication Services.

**Job Responsibilities**

* Fields incoming calls from existing and prospective customers;

* Resolves matters concerning orders, returns, shipments and products in a professional manner;

* Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty;

* Processes customer orders, credits, complaints, returns, inquiries;

* Verifies information items, shipping methods and availability of products;

* Establishes new business opportunities with potential customers through cold calling, telemarketing, provided leads, networking and customer referrals;

* Promotes company products and services, including outsourcing of anodizing, paint, fabrication based upon an understanding and demonstrated competency of company capabilities and product knowledge;

* Recognizes and responds to cross-sell opportunities and is able to successfully convert inquiries into orders;

* Collaborates with department managers/representatives to help execute commercial, and key account strategies;

* Uses market knowledge and sales skills to make pricing recommendations to management;

* Performs other required tasks as assigned.

**Job Requirements**

* Minimum high school graduate; Bachelors degree preferred;

* Minimum of three years experience in sales or customer service role in manufacturing or similar environment;

* Proficiency using Microsoft Suite;

* Highly detail-oriented;

* Knowledge of aluminum and/or metals industry a plus;

* Strong analytical and problem-solving skills;

* Strong organizational, verbal and written communication skills.