Supervisor, Evaporative Media Removal and Installation

Purpose of Role

The Supervisor, Evaporative Media Removal and Installation is a professional responsible for maintaining customer relationships, meeting media replacement target dates and cost, and ensuring efficient media change out operations. They devise media replacement strategies, collaborate with customers to address concerns, and identify and recommend process improvements for media replacement. Strong communication, leadership, and prioritization skills are essential.

Key Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty to a competent level. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Lead and direct front-line media replacement teams.

• Organize and motivate team members in their day-to-day work.

• Manage and understand collaborative requirements for media change out.

• Ability to work weekend and nights as needed.

• Hire and train incoming support team members.

• Availability to be on call for site issues.

• Handle incoming escalations.

• Regularly meet with customers to understand internal policies affecting media replacement procedures.

• Order and maintain equipment.

• Set and enforce team policies and procedures.

• Travel may be required within the United States, up to 10% of the time.

• Adhere to the company's Quality Assurance System and Health and Safety policies.

• Other duties as assigned by management.

Professional Skills, Qualifications, and Competencies

• Education and Experience: Minimum of two (2) years' experience in a management position in cooling media industrial HVAC with greater than four (4) direct reports. Degree in management is an asset.

• Geographic Location: Dulles, VA

• Language Skills: Fluent in English; excellent communication skills written and verbal.

• Ability to Reason: The ability to remain calm and focused under stress, providing employee support over the phone and in person. Tact, courtesy, initiative, and the ability to work efficiently and accurately in multiple environments.

• Computer Skills: Intermediate working knowledge of MS Suite, Word, Excel, Outlook, Teams, SharePoint, and SAP.

• Other: Proficient at understanding Project Management concepts and principals.

Personal Characteristics

• Teamwork: Balances team and individual responsibilities. Exhibits objectivity and openness to other's views. Gives and welcomes feedback. Offers to help others to achieve common goals.

• Drive: Exhibits a drive to do all work required to achieve success. Aims to do the right thing without being told.

• Ethics: Works with integrity and strong morals/ethics.

• Professionalism: Approaches others in a tactful manner. Reacts well under pressure and follows through on commitments. Treats others with respect and consideration regardless of their position. Accepts responsibility for own actions and asks for help when needed.

• Safety: Observes safety and security procedures. Uses equipment and materials properly and as instructed.

• Dependability: Is consistently at work and on time and completes work in a timely manner. Able to deal with change, delays, and unexpected events.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

While performing the duties of the job, the employee is required to:

• Regularly subjected to long periods pf standing, kneeling, crawling, or climbing ladders.

• Regularly stand, bend, twist for the purpose of conducting media replacement.

• Lift and carry loads, up to 50lbs, to facilitate media replacement.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the job duties, the employee is regularly exposed to:

• Confined spaces

• Hot, cold, dusty and noisy environments

Benefits/Perks

• Medical benefits

• Dental benefits

• Vision benefits

• Long-term disability insurance

• Short-term disability insurance

• Life insurance/AD&D

• 401k

• Paid vacation

• Paid sick leave