The job below is no longer available.
You might also like
in Tulsa, OK
Technical Help Desk
•23 days ago
Estimated Pay | $17 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Tulsa, Oklahoma 74172 Tulsa, Oklahoma |
Compare Pay
Estimated Pay We estimate that this job pays $17.27 per hour based on our data.
$12.25
$17.27
$23.95
About this job
Genesis10 is seeking a Technical Help Desk Support Technician for our client in the Oil & Gas industry. This Contract to hire position is located in Tulsa, OK. This is an ONSITE position.
Description:
The main function of the Technical Help Desk is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.
Responsibilities: The selected candidate will provide cross functional support for the Service Desk, Desktop Support, Client Architecture and Support services departments including assistance with knowledge and asset management, technical vendor management and continual service improvement.
Assist with technology project plans and implementation of new technologies.
Deep analysis of trends, in all areas of Consumer Services and deliver strategies to improve service delivery.
Serve as a shared resource for all areas of Consumer Services filling in for support where demand is required.
Ability to adapt to change and communicate effectively and professionally with customers and other IT support individuals is a must
Assist in Consumer Services technology projects/implementation
Deep process analysis of Incidents, Requests, IMACs (ServiceNow)
Reporting on delivery of services for all areas of consumer services
Assist with knowledge management efforts and produce CSI opportunities
Technical vendor management for 3rd party agreements
Develop training plans and deliver training for new technology rollouts
End to end process evaluation
Active participation in regular staff meetings as coordinated by Service Delivery Manager
Deliver trending and tactical strategic initiatives to resolve common issues
Assist in Kiosk to resolve PC incidents/problems/IMACS and perform queue management on an as needed basis
Comply with support standard processes and procedures
Comply with Consumer Services organization and IT security policies
Requirements: Strong customer service skills
Strong interpersonal and communication skills
Strong analytical and problem-solving skills
Strong prioritization skills
Ability to adapt to changing technologies/environments and support them
Knowledge of following technologies
MS Office 365
Microsoft Teams
Windows OS
Active Directory
Intune Mobile Device management
Remote Assistance/ Remote Desktop
ServiceNow
Dell/Client PCs, Microsoft Surfaces
Education/Experience: Associate's degree in computer related field or equivalent training required
2-4 years experience required
W2 Status:
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year—in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF)
Remote opportunities available
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
#DIG10-DA