US - Field Technical Spt Cons III - US2 - Full-time / Part-time

Title: Field Technical Spt Cons III
Location: Philadelphia PA 19136 (Onsite)
Duration: 12 months
Pay rate: $37/hr (On W2)

We are looking for a “Field Technical Spt Cons III “to join one of our Fortune 500 clients.

Job Summary:
Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues

Education &Qualifications:

• Bachelor's degree preferred or Associate degree holder (technical field) with 5- 7 years working experience in related fields desired

• Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high- risk.
• Integrate technical knowledge and business understanding to create. solutions for customers.
• Resolve single- and cross- technology incidents independently.
• Work with team members to resolve unusually complex or cross- technology incidents.
• Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
• Apply solutions to meet highly complex customer needs.
• Identify additional services that could lead to future service revenue growth.
• Provide technical consulting during contract renewal discussions.
• Build and maintain strong relationship up to senior management level in assigned accounts.
• Design and deliver support solutions using specific industry knowledge and expertise.
• Assist in managing delivery of industry support solutions.
• Lead Customer Expectation management as part of escalation process.
• Lead cross-team or large programs/projects.
• Coach or guide junior consultants.

We are looking for the candidate who are eligible to work with any employers without sponsorship.

If you’re interested, please click “Apply” button.

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