Desktop Support Technician

Our client is looking for hardworking, motivated talent to join their team. Don't wait… apply today!

Job Title:  Desktop Support Technician

Location:  Rancho Cordova, CA

Pay Range:  $21.00 per hour on up

What’s the Job? 
Are you looking to join a leading biometric firm?  If so, we have an awesome opportunity for you. 

We have a need for a Desktop Support Technician  who will perform the following:

• Phone Support (receiving internal and external calls)
• Perform first level troubleshooting.
• Document and log issue
• Escalate to additional level(s) as needed
• Perform the installation, repair and preventative maintenance of computer and related systems.
• Assist in determining software to meet user requirements.

• Troubleshoot software and hardware failures and identify network problems when they relate to desktop or laptop computers and peripherals.
• Develop or assist in development of documentation and standard operating procedures and customer service guidelines relating to IT support of support systems.
• Provide Data Center support including.
• Daily monitoring / checks

• Minimum 1 year experience
• Must have IT desktop support experience
• Must be experienced in Levels 1 – 3 tech support
• Experience working in an IT Call Center or Desktop Support environment
• MS Suite of Tools (Word, Excel, PowerPoint, etc.)
• Active Directory, Linux, SQL
• Must have excellent customer service skills
• Excellent analytical and trouble-shooting skills
• Must be focused and ability to provide attention to details
• Must have great organization and follow-up skills
• Ability to multi-task in a fast-paced environment
• Must possess an ambition for learning the business and new technologies
• Willing to work shifts as assigned/needed
• Willing to work overtime as needed
• Exceptional communication skills – written and oral
• Familiar with current networking technologies.

• Medical, Dental, Vision, 401k
• Weekly pay with direct deposit
• Consultant Care support
• Free training to upgrade your skills
• Dedicated Career Partner to help you achieve your career goals

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.