Business Office Manager - Full-time

• Lead and coordinate all aspects of the business office, including supervision of the billing, collecting, resident trust accounting, payroll, and accounts payable functions.
• Responsible for the supervision, hiring and training of the business office staff.
• Ensures the business office functions are adequately staffed to minimize games in coverage.
• Responsible for all aspects of the resident trust accounting system, including security of patient funds.
• Oversee the patient billing system to ensure accuracy of patient accounting billing information, including coordination with other departments necessary.
• Responsible for all patient related accounts receivable balances including Insurance, Private and other Payers to ensure collections of A/R balances due from residents while in-house (meets with residents and responsible parties upon admission and routinely thereafter to follow up on collections.)
• Responsible for back-end collections of A/R balances due from residents after discharge.
• Responsible for month-end closing of billing system in accordance with company policy and timelines.
• Responsible for timely processing of charges, adjustments, refunds, payment posting.
• Ensures patient billings and collection letters are processed accurately and timely.
• Providing Accounting with additional billing information to clear claim edits and rejections.
• Coordinates and attends meetings as needed.
• Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
• Participate in proactive team efforts to achieve departmental and company goals.
• Provide leadership to others through example and sharing of knowledge/skills.
• All other duties as assigned.

• Bachelor’s degree from a four-year college or university; or one to two years related experience and/or training/ or an equivalent combination of education and experience.
• Must possess a minimum of one (1) year experience in an assisted living facility business office setting with specific billing/collecting and patient trust accounting experience.
• Multifamily Housing Experience

• Experience using Excel, Power Point and Word.
• Ability to read, analyze and interpret complex documents. Ability to respond effectively to sensitive inquiries and complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations to top management, public and boards of directors.
• Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
• Proficient personal computer skills include electronic mail, record keeping, routine database activity, word processing, spreadsheet applications, graphics, etc.
• Handle multiple projects simultaneously.

• Works in office areas as well as throughout the facility.
• Is subject to frequent interruptions.
• Is involved with residents, personnel, visitors, government agencies/personal, etc., under all conditions and circumstances.
• Is subject to hostile and emotionally upset residents, family members, personnel, and visitors.
• Works beyond normal working hours, weekends, and holidays and on other shifts/positions as necessary.
• Is subject to call back during emergency conditions (e.g. severe weather, evacuation, post-disaster, etc.)
• Attends and participates in continuing educational programs.
• Communicates will all personnel.

Line of Authority:

The Business Office Manger reports to the Executive Director.

Employee Acknowledgement:

I have read and understand my job description and I am able to fulfill the outlined responsibilities.

Employee Signature

Employee Printed Name

Date