Copier Field Service Engineer

Have you ever wanted to be an Employee Owner? We are looking for a motivated and results-driven individual to join our team as a Field Service Engineer!

As a Field Service Engineer, you will provide product service and sales support to our internal and external clients. You will be responsible for achieving client satisfaction by troubleshooting and resolving technical issues with copiers and office technology.

ESSENTIAL FUNCTIONS:

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Provide client support and troubleshooting on all Imaging equipment in assigned geographic territory
• Install Imaging equipment in the field and provide training to clients
• Work closely with manufacturers to maintain support for the latest updates and bulletins on equipment
• Work with sales in providing leads and discussing service-related issues
• Ensure accurate and timely completion of paperwork
• Keep manager informed of location and activities
• Assist other technicians with more complex service calls as needed
• Assist Service Leadership on special projects
• Provide after-hours service on emergency calls when needed to maintain quality, reliability, and uptime for clients
• Communicate and interact with clients, service, sales, and administrative staff in a courteous and professional manner
• Remain current on training, manufacturer updates, and product knowledge in order to support all aspects of printers, MFP’s, wide format, production print, and document finishing equipment
• Establish an up-to-date file of service manuals, part books and other service literature
• Maintain tool kit, supplies, and accurate inventory for assigned territory

GENERAL REQUIREMENTS:

• Excellent customer service skills
• Strong technical and analytical abilities
• Excellent time management skills
• Detail-oriented and results-driven with excellent organizational skills
• Ability to set priorities and manage multiple projects simultaneously
• Ability to work independently and with little management intervention
• Ability to recognize when to escalate an issue
• Self-motivated, flexible, and takes initiative
• Excellent verbal and written communication skills

WORK ENVIRONMENT:

A Field Service Engineer is required to travel for training, off-site meetings, to other branches, and to client locations to assist in troubleshooting problematic machines.

QUALIFICATIONS:

• Minimum of a High School diploma or GED required.
• 2 years of experience troubleshooting equipment or equivalent experience
• A+, Net+, Software Certification a plus
• Must be able to lift up to 50 lbs