Customer Service Representative

Position Overview: As a Customer Service Representative at Owens Energy, you will play a pivotal role in ensuring customer satisfaction and retention. You will be one of the primary points of contact for customers, addressing their inquiries, resolving issues, and providing information about our propane products and services. Your exceptional communication skills and commitment to customer service excellence will contribute to the overall success and growth of our company.

Key Responsibilities:

1. Customer Interaction: Interact with customers via phone, email, and in-person to address inquiries, resolve issues, and provide assistance regarding propane products and services.
2. Order Processing: Receive and process customer orders for propane delivery, ensuring accuracy and timely fulfillment while adhering to company protocols and safety standards.
3. Problem Resolution: Investigate and resolve customer complaints, concerns, or service issues promptly and effectively, striving to exceed customer expectations and maintain customer satisfaction.
4. Product Knowledge: Maintain a comprehensive understanding of the company's propane products, services, pricing, and promotions to provide accurate information and recommendations to customers.
5. Documentation: Accurately document customer interactions, transactions, and inquiries in the company's database or computer system, ensuring thorough record-keeping and effective follow-up.
6. Billing and Payments: Assist customers with billing inquiries, invoice clarification, and payment processing, ensuring accuracy and compliance with company policies.
7. Safety Compliance: Educate customers on propane safety guidelines, procedures, and regulations to promote safe handling and usage of propane products.
8. Sales Support: Communicate with customers and potential customers to make and record sales.
9. Customer Education: Proactively educate customers on propane usage, storage, and maintenance best practices to enhance their overall experience and satisfaction.
10. Continuous Improvement: Contribute to the ongoing improvement of customer service processes, procedures, and protocols by providing feedback, suggestions, and insights based on customer interactions.

Qualifications:

• High school diploma or equivalent; additional education or certification in customer service is a plus.
• Prior experience in customer service or related field, preferably in the propane or energy industry.
• Excellent communication skills, both verbal and written, with a courteous and professional demeanor.
• Strong problem-solving abilities with a focus on delivering effective solutions and resolving issues efficiently.
• Proficiency in using computer systems, databases, and software applications for order processing and customer management.
• Knowledge of propane safety guidelines, regulations, and industry practices is desirable.
• Ability to work independently with minimal supervision and collaborate effectively within a team environment.
• Commitment to upholding company values and delivering exceptional service to customers.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties and responsibilities may be subject to change as needed to accommodate business requirements.