Director of Operations - law firm, great job for you!

DIRECTOR OF OPERATIONS/CHIEF OPERATING OFFICER

Small, very successful women-owned law firm seeks a Director of Operations/Chief Operating Officer to manage general office operations, technology, human resources, finances, and facilities for an office of 7 attorneys and 4 legal staff.  This is a full-time, exempt position, reporting to the Managing Partners.

Success in the position requires strong leadership, maturity, and project management skills, and the ability to motivate staff, promote efficiency, and communicate effectively with the Managing Partners, staff, and clients.  The Director of Operations also manages external relationships including vendors and consultants.

To qualify, please have worked in a law firm and financial services firm.

Responsibilities

·      Processes:

o   Create a document retention policy for non-legal files.

o   Implement a contact management system for clients and vendors.

o   Create and implement procedures that are predictable, repeatable, and scalable, optimizing client experiences.

·      Marketing:

o   Oversee the firm’s marketing coordinator to ensure timely updates of website and social media accounts, client alerts, and business cards.

·      Human Resources: 

o   Manage employee benefit programs and oversee payroll.

o   Manage the recruitment and hiring of attorneys and staff when needed.

o   Maintain personnel files.

o   Work with Managing Partners to create and implement up to date HR policies.

o   Oversee healthcare enrollment.

·      Vendor Management:

o   Manage relationships with vendors such as landlord, insurance broker, marketing consultants, and IT consultants.

o   Maintain and renew the firm’s insurance policies, including malpractice insurance and general liability insurance, and monitor the firm’s compliance with such policies.

·      Financial:  

o   Work with Managing Partners to track accounts receivable and payable; send client invoices; and communicate with firm’s bookkeepers and accountants.

·      Technology: 

o   Serve as initial troubleshooter for employees’ technology questions.  

o   Manage printers and scanners.

o   Research and update phone, conference room, and other technology.

o   Coordinate or lead staff trainings on new technology rollouts.  

·      Event Planning:

o   Assist in planning and coordinating firm events – internally with social committee and externally for clients and referral sources

·      Facilities:

o   Create an organized, welcoming, and efficient workplace environment to allow our billable timekeepers to be as productive as possible.

o   Monitor the day-to-day operation of the office and ensure that sufficient supplies and equipment (laptops, etc.) are available and maintained for the firm.

Qualifications

·      Bachelor’s Degree or relevant experience

·      5+ years management experience in legal services or financial services organization

·      Maturity to handle sensitive and confidential personnel and client information with utmost discretion and professionalism

·      Supervisory and teambuilding experience

·      Experience with and conversant in Information Technology

·      Basic understanding of QuickBooks

·      Strong interpersonal skills

·      Organized and able to prioritize tasks independently

·      Able to effectively coordinate/carryout multiple projects and responsibilities, and work ahead of deadlines

Benefits

·      Starting salary of $100,000 to $125,000 for Director of Operations and $125,000 to $150,000 for Chief Operating Officer, plus performance-based bonuses

·      Health insurance coverage for employer’s base plan

·      401k with employer match

·      PTO

·      Flexible work schedule with 20% work from home opportunity after 6 months of employment

·      50% parking paid by employer; pretax parking and metro benefits