WIC Clerk, PRN

WIC Clerk, PRN

Neighborhood Health Association - Works under the supervision of the WIC Supervisor and/or designee and assists in the clerical operation of the WIC program.

Job Goal:

To perform various clerical duties in support of the WIC department that includes heavy interaction with the public ensuring that participants receive positive customer service, maintaining confidential information such as income eligibility, participant benefits, etc., and ensuring that the program meets quality standards.

Essential Responsibilities:

Clerical Duties and Certification Screening of Program Applicants for Income, Identity, and Residency.

Fulfill receptionist duties as needed:

• Answer and refer all in-coming calls to appropriate person.
• Greet all participants in a congenial, respectful, and professional manner.
• When appropriate, maintain a prioritized waiting list.
• Maintain clinic scheduling per scheduling policy.
• Be familiar with the use of the Ohio WIC Program Policy and Procedure Manual.
• Complete prescreening when applicants inquire about eligibility for participation.
• Schedule certification screening and high risk appointments within the recommended timeline.
• Notify potential participants of the need to provide proof of Income, Identity, and Residency at their screening appointment.
• Ensure documentation of Income, Identity, and Residency is entered into the participant record.
• Ensure participant understands their rights and responsibilities prior to signing the Welcome WIC Letter.
• Offer opportunity to register to vote to adult participants at each certification, recertification, and when an address change occurs.
• Responsible for sharing completed Voter Registration Forms with WIC Manager.
• Schedule participants for individual and group nutrition education contacts per scheduling policy.
• Provide verbal and written notification of ineligibility and/or termination of program benefits.
• Issue food instruments according to WIC package assigned by certifier or health professional.
• Ensure that participant signs manual food register.
• Explain redemption of food instruments, appointment scheduling needs, and proxy pick-up of food instruments as needed.
• Call participants no less than 2 business days before an appointment to provide reminder of appointments and classes.

Records and Reporting System:

• Maintains participant’s records by insuring that appropriate forms are in order and signatures are completed.
• Updates participant records with regard to address, income, migrant status, name change, transfers, and terminations.
• Is familiar with WIC forms when ODH system is not accessible: WIC Program Application, Cert Data Entry Document, Health history for infants, children, and women, Growth Grids, and Prenatal Weight Gain Tracking.
• Responsible for confidentiality and security of all records and food instruments.
• Requests records for transfer participants.
• Assists with inventory of nutrition education materials, medical supplies, and breast pumps on site.
• Assist WIC Manager as needed in periodic updates of WIC clinic policies and procedures.
• Participate in annual nutrition education plan review.
• Refers high risk clients to R.D. for chart review, follow up, and/or for appointment.
• Attends WIC and Agency monthly meetings.
• Maintain a clean and safe clinic environment per cleaning guidelines. Notify supervisor of safety concerns or broken equipment.

Duties and Responsibilities:

• Distributes registration forms and verifies income eligibility.
• Makes chart for WIC applicants.
• Schedules clients for appointments, sends cards to confirm appointments, and helps aid in problem solving for WIC participants.
• Maintains a log of WIC appointments on a daily basis and submits it to supervisor at the end of the month.
• Pulls WIC chart for scheduled WIC applicants on the day of their appointment.
• Must perform hemoglobin for WIC clients according to State of Ohio WIC regulations.
• Distributes voter registration forms.
• Answers WIC telephone calls and makes address changes for WIC participants as needed and handles WIC complaints and reports to the manager as appropriate.
• Maintains records of office supplies.
• Runs reports on WIC computer as needed..
• Collects data on annual WIC participation survey, as needed.
• Undergoes State Agency prescribed training and attends training sessions conducted by the Toledo Health Department/State WIC in Columbus, Ohio.
• Assists the grantee agency, as needed.
• Other duties as assigned by supervisor.

Attendance:

Regular physical attendance at the worksite(s) is an essential function of this position as client interaction cannot be performed remotely.

Skills/Qualifications:

• High school diploma or GED.
• Type 50 wpm.
• Pleasant phone manner.
• Bilingual (Spanish/English) is preferred for this position.
• Computer/office experience.
• Ability to work harmoniously with team.
• Ability to work a flexible schedule when needed.

Education Requirements

Possesses a basic level of written and verbal communication skills and mathematical knowledge typically acquired through completion of a high school program.

Experience and Skills Requirements

• Basic knowledge on using computers and the ability to work in a Windows environment.
• Ability to enter and manage date into a centralized data management system.
• Able to work independently.
• Experience working in professional office environment with ability to communicate one-to-one, on telephone, and in group setting.
• WIC experience (preferred).
• Adequate means of transportation.

This is a contingent position with no set schedule or benefits.  The hourly pay is $15.00 per hour. Monday - Friday, daytime hours, no weekends, evenings or holidays.

Neighborhood Health Association (NHA), a Federally Qualified Health Center (FQHC), is the largest community health center system in Northwest Ohio with partnerships that include ProMedica, Mercy Health, and University of Toledo Medical Center. NHA has grown from a single location in 1969 to 12 medical and dental clinics throughout Lucas County. Today we operate multiple health centers including pediatrics, adult medicine, dental services, health care for the homeless, women’s health center, senior centers and a full service pharmacy with lab services on site.

For more than 50 years, NHA has placed a strong focus on prevention and empowering individual responsibility in managing their health care and overall well-being. Our services are acutely responsive to the needs of everyone throughout the communities we serve, providing excellent care and the best health practices.

Our Mission: Through our exceptional health care services, we empower and educate, aggressively working to eliminate health care inequities, while supporting personal responsibility for one’s own health regardless of the ability to pay.

We are a drug free workplace, and an Equal Opportunity Employer