Front Desk Team Member

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Paid time off
• Training & development
• Vision insurance

About the Role:
This role serves as the welcoming face, heartbeat and vibrant pulse of the Academy orchestrating the rhythm of music education with enthusiasm. From warmly welcoming students to driving sales and fostering positive relationships, you'll play a pivotal role in creating exceptional experiences. If you're driven by passion, thrive in a sales-oriented environment, and crave the excitement of contributing to musical journeys, we can't wait to hear from you!

Responsibilities:

• Administrative Support:
  Provide comprehensive administrative assistance to directors and staff, including handling phone calls, emails, and inquiries.
  Maintain and update office records, documents, and filing systems, ensuring accuracy and accessibility.
• Customer Service:
  Greet and assist customers visiting the academy, with a friendly professional first point of contact.
  Address customer inquiries and provide information about our music lessons programs.
• Financial Administration:
  Assist with accounts receivable, and accounts payable tasks.
  Work to ensure accurate recording and reconciliation of financial transactions.
• Inventory Management:
  Maintain inventory levels of office, cleaning and retail items and reordering as needed.
  Keep track of equipment and accessories to ensure availability for teachers and customers.
• Data Entry and Reporting:
  Enter data into databases and generate reports as required.
  Compile and analyze data to support decision-making and improve operational efficiency.
• Communication:
  Communicate effectively with directors, staff, teachers and partners.
  Draft and proofread correspondence, documents, and reports as necessary.
• Qualifications and Skills:
  High school diploma or equivalent; additional education in office administration is a plus.
  Proven experience in office administration, hospitality, entertainment or retail setting a plus.
  Proficiency in all things Google and familiarity with MailChimp.
  Excellent organizational skills and attention to detail.
  Strong communication and interpersonal abilities.
  Ability to multitask and manage time effectively in a fast-paced environment.
  Customer-focused attitude with a willingness to assist customers. Problem-solving skills and the ability to adapt to changing situations.

Requirements:

• Great memory.
• Extremely organized.
• Strong attention to details.
• Sales and goal oriented.
• Posses excellent communication skills.
• Excellent multitasking abilities.
• Can work independently and with a team.
• Passionate about sales and administrative work.
• Can maintaining a welcoming environment daily.

Perks/Benefits:

• Employee discounts.
• Fast Growth opportunities.
• 40 hrs. paid time off.
• Paid company approved continued education.
• 100% company paid supplemental vision and dental.
• 100% company paid life insurance (if qualified).
• Bonuses and incentives for reaching goals.
• One free weekly music lesson.
• Family member music lesson discounts.
• Plus much more!

About Us:
We teach Guitar, Piano, Voice, Violin, Drums, Bass, Ukulele, Viola, Cello, Bands, Ensembles, and Early Learning Music programs.

Our teachers love our supportive environment, and students thrive with our unique programs. Carmel Music Academy is an award-winning team with 13 years of musical excellence! In 2023 the Academy was awarded the Best of Carmel for music lessons 8 years in a row as well as being inducted into Best of Carmel Hall of Fame for music schools.