MEDICAL OFFICE REGISTRAR

GENERAL SUMMARY OF DUTIES: Registration of patients scheduled for imaging exam(s) within the imaging centers.

ESSENTIAL FUNCTIONS:

• Verification of various attributes pertaining to the registration of a patient prior to an exam appointment including, but not limited to, patient demographics, insurance benefits, physician order accuracy, etc.
• Interact positively with patients while he or she is at the imaging center.
• Effectively communicate with physician offices regarding patient matters
• Provide quality customer service in all types of patient interactions.
• Handle initial or follow up scheduling inquiries and problems via the telephone.
• Handle situations, which may require research and/or troubleshooting
• Receive telephone calls, which are non-routine and require deviation from standard screens, scripts, and procedures.

EDUCATION: High school diploma or equivalent.

EXPERIENCE: Previous experience of working within a customer service or medical office environment is desirable but not essential. Experience in a medical imaging environment is preferred.

Work Shift: M-F (Evenings/Saturdays as needed)

KNOWLEDGE AND SKILLS:

• Radiology and/or medical terminology a plus
• Experience with MS Office software (Word, Excel, Outlook, etc.).
• Excellent phone skills with ability to multi-task.
• Strong time management skills
• Basic typing

This Job Is Ideal for Someone Who Is:

• Dependable - more reliable than spontaneous
• Detail-oriented - would rather focus on the details of work than the bigger picture
• High stress tolerance - thrives in a high-pressure environment
• Attention to detail and high customer service skills

We are a drug-free, tobacco-free workplace